Data Entry Service Representative

MARY HAWKES

** ******* ***. **********, ********, 23701 757-***-**** ************@*****.***

WORK EXPERIENCE

SENTARA HEALTHCARE, NORFOLK, VA

Client Service Representative/Billing/Lab Processor, Sep 2005 – Present

Answering multiple lines for all Laboratories within Sentara System, giving verbal results to clients and physicians, assisting patients, clients and physicians with any type of problems, data entry, communications, assisting with billing and scanning, laboratory assistant and laboratory processor within main laboratory.Execute all types of medical office duties and problems that occur on a daily basis. Extensive knowledge in the use of various commercial multi-function machines. Assisted with special projects for my supervisor. Currently using computer systems: Epic, Beaker, Cerner, On base, and 4Medica.

EASTERN VIRGINIA MEDICAL SCHOOL, NORFOLK, VA

Laboratory Assistant, Feb 2000 – Feb 2005

Management and daily running of the Medical Office Laboratory, daily QC's, running all in-house testing, reporting and scanning results, all phlebotomy, specimen processing, data entry, communications, assisting all nurses, physicians, staff and patients, assisted with the x-ray department. Assisted with billing, ICD-9, and coding. Executed training for all residents in phlebotomy and rotated ODU students through the laboratory for phlebotomy training.

PATIENT FIRST, VA BEACH, VA

Medical Assistant, Apr 2000 – Apr 2001

This was a part time position. Executed all Medical Assisting duties, assisted physicians and nursing staff, triaged all patients,and performed splint’s, cast, phlebotomy, dressings, autoclaving and sterilizing physicians trays, supplies and nightly laundry.

MARYVIEW MEDICAL CENTER, PORTSMOUTH, VA

Nursing Care Partner Intensive Care Unit, Mar 1997 – Jan. 2000

Executed all aspects of patient care like nurse’s aide, phlebotomy, Ekg's, assisting nurses, physicians and patients,Daily QC's for intubation and crash cart for the unit, phlebotomy, data entry, communications, transcribing physicians orders, billing, ordering supplies and keeping up with medication supplies daily.

MARYVIEW MEDICAL CENTER, PORTSMOUTH, VA

Laboratory Assistant & Diagnostic Tech for Send-out Department, Feb 1984 – Mar 1997

Management and daily scheduling for duties for the phlebotomist, executed phlebotomy & Ekg's, specimen processing, third party billing with ICD-9 & CPT coding, covered the Emergency Room Department and worked with Traumas, charting all results, faxing, data entry and communications. Extensive phlebotomy with all types of patients, children, adults and elderly.

MARYVIEW MEDICAL CENTER, PORTSMOUTH, VA

Unit Secretary for Intensive Care Unit, Feb 1980 – Feb 1984

Executed all secretarial duties, transcribing physicians orders, data entry, communications, ordering supplies for medications and medical, set up physicians medical procedure trays and assisted them, assisted the nursing staff when needed, answered all phone calls, daily running of the unit, worked closely with the Head Nurse.

EDUCATION

LIBERTY UNIVERSITY, LYNCHBERG, VA

Candidate, Expected graduation, Sep 2019

I completed my high school diploma with GED. and currently attendin Liberty University for BS in Healthcare Administration and a minor in Criminal Justice Forensics.

I have certificates for Diagnostic Technician I & II from Tidewater Community College.

ADDITIONAL SKILLS

Executed Health Fairs locally for types of businesses and churches, attended nursing school for 12 months and volunteered at the Martha Davis Cancer Center,

I am ASCP certified in Phlebotomy

. Nursing Skills. Phlebotomy, Ekg, Drug Screen testing, Breath Alcohol testing, Lab specimen processing. Data Entry, Communications, Billing with ICD-9 & ICD-10 coding, CPT coding, . Knowledge of all Laboratory testing, Nursing Skills for patient care, Medical Assisting, Perform Laboratory Testing, QC's, Policies & Procedures knowledge, Reading Microscopic Specimens.. Knowledge of Computer Systems: Sun quest, Cerner, Beaker, Epic, 4Medica, On base, HBOC billing system and scanning.. Autoclaving and Sterilizing instruments and trays for procedures.

Nursing Skills, Computer knowledge for Sun quest, Salesforce, Epic, On base, HBOC, All scripts, Cerner, Beaker and 4Medica.

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