Computer Technician Help Desk

AYOMIDE OGUNRINDE

**** *********** ***** *********** ******** 20745 Cell Phone: 240-***-**** Email: *******************@*****.***

Support the installation, implementation, troubleshooting, and maintenance of agency wide-area networks (WANs) and local-area networks (LANs).

Assist in designing and managing the WAN infrastructure and any processes related to the WAN.

Provides direct support to cloud operating environments on a day-to-day basis, including the software installation, configuration, upgrades, security patches, and planned maintenance as required.

Trained others in the use of applications and technical support methods.

Performs first-level incident response and assures services resolution for cloud systems.

AREAS OF EXPERTS

Strong Microsoft Office skills (Outlook, Word, and Excel)

Complex problem-solving skills

Skills Strategic planning.

Good knowledge of Service Now, and MS Teams

WORK EXPERIENCE

JAN 2021 / TILL Date NESTLE DREYER ICE CREAM COMPANY. 9090 Whiskey bottom road laurel, Md 20723

Computer Technician

Maintaining working components through repair or replacement.

Troubleshoot computer problems.

Performed active directory user and computer accounts and group policy management.

knowledge of Office 365, Windows Servers, window 7, 8 and Windows 10.

Experience in windows system administration which including Microsoft Active Directory,

Windows group policy design, and deployment.

Resolve problems and, installs, configures, and maintains all PC related hardware and software including Troubleshooting & diagnosing network problems, PC updates and standard software.

Ensures that Active Directory on the computers remains up to date on security patches and ensures computers meet the network's minimum-security requirements.

Develop and administer LAN network utilization patterns and its impact on operation availability and performance desires.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Administer LAN network workstations utilizing TCP or IP and non-TCP or IP networking protocols.

PROGRESSIVE ACCOUNTING LLC BLADENSBURG, MD

JAN 2020- FEB 2021

HELP DESK

•Test new hardware and software.

•Performed active directory user and computer accounts and group policy management.

•Provide computer orientation for new company staff.

•Installed, modified, and repaired computer hardware and software.

•Monitored, troubleshot, and resolved infrastructure issues, performing standard infrastructure procedures such as patching/upgrades and documenting operational procedures.

•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

•Interact with external technology vendors and internal teams to troubleshoot issues and implement solutions.

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

EDUCATION

Government Science College Ayede Ekiti Ekiti State Nigeria (High School Diploma)

Prince George’s Community College, Largo Maryland till date (Cybersecurity Engineer)

Contact this candidate