Event Coordinator Customer Service

Nancy Cruz **** Yoakum Blvd #****

Houston, Texas 77006

Cell: 917-***-****

Email: ***********@*****.***

OBJECTIVE

Seeking a permanent position with a challenging role where my extensive knowledge and previous work experience will positively impact the organization.

PROFESSIONAL EXPERIENCE

Operations Manager, and Pilates Instructor at Boost Pilates; Houston, TX – 2017-Present

-Develop safe, effective, professional and invigorating Pilates classes.

_Managing a team of Instructors, training all new Instructors

-Instruct both private and group classes while maintaining the cleanliness of the Pilates studio.

-Sell and promote Pilates training programs and classes to clients, friends and family.

-Motivate individuals to feel and look healthy while maintaining their personal fitness goals.

Operations Manager, Xcelocloud Inc.— 2018- 2023

-Maintain team schedule and daily appointments.

-Coordinated travel arrangements.

-Pre-screened all incoming correspondence.

-Assisted in managing team and arranged employees' work schedules.

-Generated sales and usage reports to aid in inventory control.

-Acted as assisting event coordinator to collaborate on big events.

-Heavy client interaction where I personally resolved any customer conflicts.

Owner and C.E.O of Sassi Images LLC.; Hoboken, NJ — 2006-2018

-Designed fashionable and unique swimwear along with fitness gear for both men and women.

-Branded my line with celebrities such as Kim Kardashian and Kourtney Kardashian gracing the covers of magazines with Sassi along with exposure on the E channel.

-Self-promoted Sassi in other well known magazines such as Maxim, FHM, and Stuff.

-Coordinated fashion shows to promote Sassi Images in CT, NYC, LA,MIA as seen in the New York Post.

Perfect 10 Pilates LLC; Houston, TX — 2012-present

-Supervised a team of quality instructors and trained each one with safety being first, flow method being next, fun and effective ways to keep each routine exciting and effective, without feeling redundant.

-Created daily routines for instructors and clients.

-Responsible for answering any and all social media Q&A for the company's quality assurance standards.

-Developed my own method of teaching to cater to each individual client.

EDUCATION

Mark T. Sheehan High School 1995, Wallingford, CT

Gateway Community College 1998, New Haven, CT

Houston Community College- Currently enrolled in classes in Medical Science, Houston, TX

SKILLS

-highly organized

-great interpersonal skills

-conflict resolution and team-building skills

-positive attitude and willingness to learn new tasks

-self-motivated with ability to work autonomously

-impeccable customer service experience

-exceptional verbal and written communication

-proficient in MS Word, Excel & Outlook email

motivated

*Professional references available upon request.

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