NIKESH R. SHINGADIA

C/***, Sai dham Tower,

Achole road, Nalasopara (E)

Contact # 996*******

adxfc8@r.postjobfree.com

Passport no. X7312652

INDos No: 03ZL3577

PROFESSIONAL EXPERIENCE:

Recognized for anticipating guest needs and ensuring quality service for over 15 years in the context of five-star hotels, cruise ships & spa. Effective inter-personal, communication skills and micros computer skills.

Vodafone Idea Ltd. (OCT 2016)

Retail Store Manager, responsible for daily operation of store, runs smoothly & effectively. Interaction with customer and there needs, Recruiting & Training Staff as per Audit & Companies Standards. Daily follow up of sales & payment with customers. Building positive relationship with customers & staff.

Adrienne foley Spa, (DEC 2010-OCT 2012)

Guest Relation manager, engage with guest on a regular basis and build a relation with them. Responsible of all appointment & inquires, maintain high level of guest satisfaction. Taking care of ordering product & financial transaction.

Thompson hotels, (OCT 2010-JUNE 2011)

In room dining, responsible for all guests needs handling incoming and outgoing calls and financial transactions. Trained and supervised all new hires.

Royal Caribbean Cruise Lines, (JULY 2009-JULY 2010)

Waiter in fine dining, 5-meals set up and provided quality service. Responsible for 1500 covers buffet style restaurant. Duties involved day to day serving for breakfast and lunch and interacting with guest.

Royal Caribbean Cruise Lines, (SEP 2008-JUNE 2009)

Asst-Waiter in restaurant, assisting the waiter in 5-meals set up and provided quality service to guest. Responsible for 1500 covers buffet style restaurant. Duties involved day to day serving for breakfast and lunch.

Norwegian Cruise Lines, (AUG 2007-MAY 2008)

Assisted the Front-Waiter in the day-to-day operational duties of the restaurant, serving guest the complete 5-meals course set up and provided quality service.

The Oberoi 5Star Deluxe, (MAR 2005-JULY 2007)

Assistant server handling 86 Covers all day dining multi-cuisine with average daily revenue of 6000$ for the restaurant.

Hilton Hotels 5Star Deluxe, (MAR 2003-MAR 2005)

Apprentice server handling 144 Covers multi-cuisine restaurant duties involved day-to-day operational of the restaurant like opening and closing of checks and providing quality service.

Hilton Hotels 5Star Deluxe, (FEB 2002-MAR 2003)

Banquet server assisting server in setting up the tables and buffet. Greeting guest as they enter the venue. Provide silver service and American service as per events.

EDUCATIONS / DEGREES:

CMJ UNIVERSITY: Bachelor in Hotel Management (2013-2016)

THE OBEROI HOTELS: Food & Beverage Service Certificate

Course (2003-2005)

LOKMANYA JUNIOR COLLEGE: Higher Secondary Certificate (2001)

CERTIFICATES:

Contributed immensely in "Sri Lankan Food Festival" held at The Palms, Hilton Hotels, Mumbai (2004)

Participated successfully in the "Canadian Food Festival" held at the

Palms, Hilton Hotels, Mumbai (2004)

Contributed immensely in "The South African Food Festival" held at The Palms, Hilton Hotels, Mumbai (2004)

Successfully completed "Cross Exposure Training" at the Oberoi Grand, Calcutta (2003)

AWARDS:

Rewarded "Top sales for the year 2019-20" at Vodafone idea ltd.

Rewarded "Top sales for the year 2016-17" at Vodafone India.

Rewarded "Top sales for the month of October 2011" at Adrienne foley spa.

Awarded as "Excellent Employee of the year 2006" at The Oberoi Hotels.

Nominated "Employee of the Month for January 2005" at Hilton Hotels.

Your sincerely

NIKESH SHINGADIA

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