DG

DIANA GREEN

adxfbt@r.postjobfree.com 305-***-**** Miami, FL 33169

Personable and dedicated Customer Service Representative with extensive experience in sales industry as a inside sales executive . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Marketing

Issue and conflict resolution

Sales Techniques

Staff development

Good work ethic

Relationship building

Computer skills

Basic math

Bodacious beauty salon Miami Gardens,

FL

General Manager/Supervisor/Master

Stylist

09/2016 - Current

Recruited, trained and empowered employees to achieve key performance indicators.

Created schedules and monitored payroll to remain within budget. Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Built and maintained loyal, long-term customer relationships through effective account management.

Delivered exceptional client experiences through hands-on leadership of associates and manager

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

hair fantasy beauty salon George Town,

Bermuda

Hairstylist

06/2008 - 12/2023

Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings. Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.

Colored, cut and installed extensions according to style photos and client specifications.

Set up workstation and treatment room with products, equipment and supplies to facilitate services .

Customized styles, services and products to suit client needs and maintain customer satisfaction.

Responded to customer inquiries by phone, email and in person. Discount Beauty Salon Miami, FL

Sales Representative

02/2015 - 08/2015

Developed key customer relationships to increase sales. Presented products and services to prospective and existing customers to meet client needs.

Created successful strategies to develop and expand customer sales. Developed targeted lists and new business opportunities, accelerating sales Summary

Skills

Experience

process to achieve results.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

cayman island beauty salon Cayman

Island

Supervisor/Master Stylist

06/2011 - 11/2014

Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft.

Recommended hair styles to compliment clients' facial features and coloring.

Pre-booked future appointments to increase repeat business. Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.

Colored, cut and installed extensions according to style photos and client specifications.

Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Sheridan Technical College Hollywood, FL

Business Management & Analysis

Expected in 10/2023

Tarrant High School Kingston Jamaica

High School Diploma

06/1999

Penn Foster College Scottsdale, AZ

Some College (No Degree) in Child Physiology

Education and Training

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