Support Specialist Customer Service
Resume:
Geynna Buffington
Long Beach, CA
********@*****.***
My Experience is my Degree. Highly Effective and Energetic, Excellent Customer Service, Dependable, Excellent Time Management, Attention to Detail.
Authorized to work in the US for any employer
Work Experience
Peer Advocate
J.W.C.H Institution
August 2021 to June 2022
Monitor medically fragile residents in a recuperative care facility recuperating from a health condition and/or mental health and substance use.
• Monitor and document clients daily activity and behavior.
• Work closely with medical staff and multidisciplinary team members to discuss any client related issues that may arise pertaining to the clients health needs, treatment and behavior.
• Assist with distributing medication, client meals and toiletries to residents.
• Provide clients with peer support to work through issues that arise and to participate in their own recovery.
• Encouraging hope, recovery and resiliency.
• Shared lived experience to encourage hope.
• Supported clients with life skills and resolving conflict.
• Assist clients in obtaining government documents.
• Created curriculum for groups.
• Group Facilitator.
Site Manager
First To Serve Inc - Los Angeles, CA
November 2019 to March 2021
Managed the day-to-day operations at a large interim housing site serving individuals with substance abuse and mental health issues experiencing homelessness.
• Conducted motivational Interviewing on all intakes which included reviewing the policies and procedures, program rules, requirements of the program and collection of identification documents.
• Requested program extensions and processed all discharges.
• Worked alongside all program employees to ensure all program duties were completed and clients received all necessities.
• Worked closely with LASHA to communicate any openings in the program and worked with other programs to ensure clients housing needs were met.
• Resolved any conflict that arose by active listening and observation, using a solution-focused mind set. Cashier/Customer Service
Dollar Tree Corporation - Lakewood, CA
November 2018 to December 2020
Cashiering, Stock, Warehouse and Trainer of new employee's. Education
Diploma
Fairfax Senior High School
Skills
• Skills Specific To Working In A Professional Environment
• Crisis Intervention
• Empowerment Skills
• Advocacy Skills
• Communication Skills
• Recovery and Resiliency Skills
• Intake Experience
• Medication Administration
• Motivational Interviewing
• Janitorial experience (10+ years)
• Floor maintenance (10+ years)
• Customer service (10+ years)
Certifications and Licenses
First Aid Certification
CPR Certification
Additional Information
Peer Support Specialist Training Certificate of Completion.
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