Service Representative Call Center

Kenya Shanira Crosdale Cartie

*** ***** ***

Allentown PA 18102

Tel: 484-***-****

Email: ***********@*******.***

OBJECTIVE To obtain a position within your organization that will enable me to utilize my skills to the fullest and in the process, provide me with the opportunity to advance.

OVERVIEW A dependable, hardworking individual // Areas of strength include: Team player who is able to perform according to company rules // well focused // possesses multi-tasking ability // capable of excellence // good interpersonal skills.

WORK EXPERIENCE

January 2013 - April, 2014 Customer Service Representative -

CALL CENTER, COBRANZAS DEL LLAMA,

Panama, Central America

·Monitored front desk.

·Greeted all incoming clients and visitors.

·Assisted customers/clients with their needs and endeavored to resolve problems.

·Received telephone calls and directed them to the appropriate persons.

·Received and assorted mails on a daily basis.

·Updated customers’ information as necessary.

·Assisted with other duties as required.

·Reported to manager.

June 2014 - September 2019 Customer Service Representative - McDonald

January 2022 - October 2022 Customer Service Representative - Hexagon PBO

CALL CENTER, Panama, Central America

EDUCATION - 2007 - 2009 - ASCANIO J. VILLALAZ P - Certificate

-2010 - 2012 - INSTITUTO PROFESIONAL Y TECNICO JUAN

- DIAZ - H/S Diploma

-4/2015 – 6/2015 - CAMBA - Certificate – English Language

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