Call Center Lead Supervisor

Keon Irving E: *******************@****.***

P: 480-***-****

I PROFESSIONAL SUMMARY I SKILLS

Talented person with expert team leadership, planning and *Verbal and written communication

Organizational skills built during a successful career. Enjoyed *Data Collection and analysis

Equipping employees to independently handle daily functions *Staff Management

and meet customer needs. Diligent trainer and mentor with *Operations Management

exceptional management abilities and results-driven *Natural Leader

approach. *Active listening skills

*Call center transactions

I WORK HISTORY *Retail merchandising experience

*Quick Learner

Elite Transportation LLC – Manager *Customer expectations management

Phoenix, AZ 02/2003 – Current *Computer literate

*People-orientated

●Maintained team efficiency by strategically delegating *Skilled problem solver

Daily activities, monitoring output and rewarding *Planning and Organization

Positive contributions. *Shipping procedures

●Applied strong leadership talents and problem-solving *Multi-line phone talent

Skills to maintain team efficiency and organize workflow

To meet any daily demand.

●Interview and hired strong candidates for team openings,

Using job boards and social media to find I EDUCATION

Midland Credit Management Collections – Lead Supervisor Milwaukee Area Technical College

Phoenix, AZ 08/1999 – 02/2003 Milwaukee, WI

Political Science

●Established and administered annual budget with

Effective controls to prevent overages, minimize burn

Rate and support sustainability objectives.

●Performed customer needs assessments and coordinated

Resolutions with supply chain and quality teams.

●Engaged prospects and customers through various events,

Including tradeshows, seminars and workshops.

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