Warehouse Supervisor Customer Service

Professional Summary

Skills

Experience

EDWARD SANTIAGO

Laurel, Md 20707 (H) 240-***-**** ************@*****.*** Responsible Supervisor proficient in Warehouse and Customer Service . Passionate and motivated, with a drive for excellence. 10+ years in Warehouse Supervisor and Assistant Manger positions. Excels in managing warehouse logistics and leading inventory audits. Expirience in maintaining accurate records and inventory counts. Customer and Personal Service Complex Problem Solving Time Management Order processing

Warehouse safety Operations management

Logistics Material handling

Shipping and receiving Staff Management

Safety and compliance

Warehouse Supervisor 09/2014 to Current

Corporate Mailing Services LLC – Baltimore, MD

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Collaborate with workers and managers to solve work-related problems. Review work throughout the work process and at completion to ensure that it has been performed properly.

Examine freight to determine loading sequences.

Inventory supplies and requisition or purchase additional items, as necessary. Conduct staff meetings to relay general information or to address specific topics, such as safety.

Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.

Federal contract to provide mailing communication for fema, The office of personnel management, and the USA cost guard.

Territory Account Manager/ Marketing Manager 02/2007 to 09/2014 Excellmktg.com LLC – Des Moines, ia

Motivated team members to meet and exceed sales targets. Provided extensive support in sales, technical and business areas to key accounts. Directed production of all advertising materials, including preparing copy, evaluating Education

proofs and enhancing layouts.

Elevated account management by predicting potential competitive threats and outlining proactive solutions.

Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

Tracked sales data to assess trends and make proactive strategy changes. Educated clients on new cards and collectibles and updated account information to maintain high standards of client service.

Managed over 28 accounts within Northern VA, in Maryland and in the Washington DC area. territory.

1 Year of undergraduate Vocational School net plus, USA Army 1980'1984 Army strong capitol college - laurel, md

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