MAYBEL ROSALES GALLARDO

CUSTOMER SERVICE REPRESENTATIVE

PROFILE

Proven customer support

experience in a fast-paced call

center environment. Skilled at

transforming customer feedback

into actionable insights that drive

revenue, increase customer loyalty,

and improve processes.

CONTACT

PHONE:

+63-975-***-****

EMAIL:

adxev9@r.postjobfree.com

SKILLS

• Track record of over-achieving

quota

• Complaint resolution

• Strong phone contact handling

skills and active listening

• Excellent communication and

presentation skills

• Ability to multi-task, prioritize,

and manage time effectively

PERSONAL INFO

Gender: Female

Date of Birth: 6th August 2001

Place of Birth: Manila

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

WORK EXPERIENCE

TELEPERFORMANCE, Mall of Asia

Customer Service Representative

April 2022 – Present

• Identify and assess customers’ needs to achieve

satisfaction; and manage large amounts of incoming phone calls

• Effectively communicate using customer friendly and appropriate language to explain customer bills and payment issues, and handle billing disputes

• Handle customer complaints, provide appropriate

solutions and alternatives within the time limits; follow up to ensure resolution

• Subject Matter Expert for 4 months (September -

December 2022) provided backup support for the

on-site manager and took sup call

• Assisted new hires and follow communication

procedures, guidelines, and policies

MCDONALD’S, UN Ave.

Service Crew

September 2019 – March 2022

• Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure

customer satisfaction

• Interacted directly with clients and customers to carry out orders, requests, and other concerns

• Communicated directly with kitchen staff to relay order information and resolve any outstanding

customer order issues.

• Resolved issues related to customer orders by using excellent communication skills to effectively address conflicts

• Sort dirt dishes, glassware, and kitchen utensils, then operate dishwashing machine and restock the

cleaned items

• Responsible for assisting other crew members and supervisors with their daily activities

• Responsible for maintaining the cleanliness and

orderliness of the store

EDUCATION

Senior High School – ACCESS COMPUTER COLLEGE

Access Main Bldg. C. M. Recto Ave. Manila

2018 – 2020

Secondary Education – Lakandula High School

Juan Luna St. Gagalangin Tondo, Manila

2014 – 2018

Primary Education – Lakandula Elementary School

Solis St. Gagalangin Tondo, Manila

2008 - 2014

Character reference can be provided if needed.

Contact this candidate