Service Representative Customer Support
Resume:
MAYBEL ROSALES GALLARDO
CUSTOMER SERVICE REPRESENTATIVE
PROFILE
Proven customer support
experience in a fast-paced call
center environment. Skilled at
transforming customer feedback
into actionable insights that drive
revenue, increase customer loyalty,
and improve processes.
CONTACT
PHONE:
EMAIL:
**************.****@*****.***
SKILLS
• Track record of over-achieving
quota
• Complaint resolution
• Strong phone contact handling
skills and active listening
• Excellent communication and
presentation skills
• Ability to multi-task, prioritize,
and manage time effectively
PERSONAL INFO
Gender: Female
Date of Birth: 6th August 2001
Place of Birth: Manila
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
WORK EXPERIENCE
TELEPERFORMANCE, Mall of Asia
Customer Service Representative
April 2022 – Present
• Identify and assess customers’ needs to achieve
satisfaction; and manage large amounts of incoming phone calls
• Effectively communicate using customer friendly and appropriate language to explain customer bills and payment issues, and handle billing disputes
• Handle customer complaints, provide appropriate
solutions and alternatives within the time limits; follow up to ensure resolution
• Subject Matter Expert for 4 months (September -
December 2022) provided backup support for the
on-site manager and took sup call
• Assisted new hires and follow communication
procedures, guidelines, and policies
MCDONALD’S, UN Ave.
Service Crew
September 2019 – March 2022
• Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure
customer satisfaction
• Interacted directly with clients and customers to carry out orders, requests, and other concerns
• Communicated directly with kitchen staff to relay order information and resolve any outstanding
customer order issues.
• Resolved issues related to customer orders by using excellent communication skills to effectively address conflicts
• Sort dirt dishes, glassware, and kitchen utensils, then operate dishwashing machine and restock the
cleaned items
• Responsible for assisting other crew members and supervisors with their daily activities
• Responsible for maintaining the cleanliness and
orderliness of the store
EDUCATION
Senior High School – ACCESS COMPUTER COLLEGE
Access Main Bldg. C. M. Recto Ave. Manila
2018 – 2020
Secondary Education – Lakandula High School
Juan Luna St. Gagalangin Tondo, Manila
2014 – 2018
Primary Education – Lakandula Elementary School
Solis St. Gagalangin Tondo, Manila
2008 - 2014
Character reference can be provided if needed.
Contact this candidate