Data Entry Desk Receptionist
Resume:
Pamela Pulliam
PATIENT ACCOUNTS REPRESENTATIVE - Gailey Eye Clinic
Lexington, IL 61753
******.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Payment Specialist
Keplr Vision - Bloomington, IL
October 2020 to Present
Reading and entering information from insurance explanation of benefits Line Leader/Supervisor
S&S Depacking - Lexington, IL
January 2020 to Present
Supervise and work depacking line.
Front Desk Receptionist
State Farm - Bloomington, IL
November 2018 to June 2019
Obtained property and casualty license while working with customers and with our corporate office. I took in payments and helped clients with insurance questions. PATIENT ACCOUNTS REPRESENTATIVE
Gailey Eye Clinic
2015 to November 2018
Deliver all aspects of daily office and patient services support, to include answering and screening calls, providing information, scheduling appointments, and entering insurance and office payments.
• Schedule and confirm patient appointments and exams obtain insurance and demographic data, and update patient accounts in the system; work with insurance companies and reports for unpaid claims. CHIROPRACTIC ASSISTANT
Allied Health Group
2015 to 2015
Provided superior office administrative support and customer service to patients in the scheduling of appointments and handling all aspects of patient billing, collections, and insurance. Manage office schedule, make appointments for patients, determine when the chiropractor is available, and confirm appointments.
• Answered incoming calls, obtained and recorded treatment information on patient chart, and filled out insurance forms; maintained and tracked office supplies.
• Performed passive therapies, attach patients to DRX 9000 decompression machines, and assisted the doctor in implementing treatments.
• Performed payment reconciliation/deposits, took co-payments, delivered billings, and maintained records.
OFFICE & BILLING MANAGER
Bloomington Chiropractic Center
2006 to 2015
Managed and oversaw the daily functions of front and back office staff, to include all business administrative duties such as billings and receivables, HR, appointment scheduling, calendar management, pre-authorization, business financials, events management, patient follow-up, and patient support services. Compiled information including co-pay/insurance cards and patient information; managed insurance billing to include auto, worker's compensation and personal injury.
• Facilitated the collection of co-payments, generated receipts and reconciled payments; conducted the preparation and delivery of monthly patient billing statements and delivered financial consultations.
• Managed priority patient scheduling to increase office revenue and handled a high level of patient calls; obtained proper pre-authorizations for in-office treatment and imaging requests.
• Ensured compliance with all HIPAA and insurance regulations via knowledge of HIPPA standards and practices.
• Managed office services, coordinated maintenance, managed inventory and plan/coordinate events.
• Handle billing related phone calls and questions in office, appeal all denied claims as necessary, and oversee procedure and protocol regarding medical record requests.
• Implement the auditing and purchasing of all office and medical supplies direct from vendors or websites.
CASE MANAGER
SOCIAL SERVICE - El Paso, IL
2003 to 2006
Conducted all aspects of office administration, event planning, patient case administration and support services.
• Maintained Illinois records and documentation and ensured compliance with HIPAA guidelines.
• Led cash account management and budgeting.
Education
High school or equivalent
Skills
• Medical Billing
• Accounts Receivable
• Receptionist
• Scheduling
• Filing
• Data Entry
• Billing
• Customer Service Skills
• Microsoft Word
• Time Management
• Microsoft Office
• Accounts Payable
• Management
• Calendar Management
Assessments
Medical Billing — Proficient
March 2020
Understanding the procedures and forms used for medical billing. Full results: Proficient
Organizational Skills — Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Scheduling — Familiar
August 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate