Administrative Assistant Customer Support

Cara F. Casey

**** ****** ****** **********, ** *5211

Phone 513-***-**** E-mail ********@*****.***

OBJECTIVE

To obtain position within an organization where I can apply my diverse skill sets, training and background while contributing to the success of my employer.

SKILLS AND ACCOMPLISHMENTS

•Excellent communication skills both verbal and written

•Works independently as well as being a team player

•Exceptional computer and clerical skills

•Result and Goal oriented

•Proficient in use of Microsoft Office Programs (Word, Excel, Outlook)

WORK EXPERIENCE

JLL, P&G account, Cincinnati, OH Facility Coordinator – Winton Hill Business Center P&G site

July 2021-Present

Oversees soft services at P&G - Winton Hill Business Center including Security, Reception, Dining and Groundskeeping.

Runs bi -weekly Pay Roll Tech reports ensuring compliance across city

Information/Quality control & compliance over Corrigo platform.

Editor/Publisher of weekly P&G Communications and editing duties of site-wide weekly communications at Winton Hill Business Center, Amberly Business Center & Beckett Ridge Tech Center.

Maintains all utility invoices for site

Completes daily site audits

Acts as a liaison between the P&G employees and our projects team on site.

Coordinates small projects performed on WHBC site.

Coordinates on-site events hosted by P&G employees

Maintains all office supplies, and IT ordering for P&G sites in Cincinnati.

Oversees all uniform ordering for engineers across city

Guest Experience Coordinator November 2019- July 2021

Concierge/Reception for all P&G employees and their guests in the Towers Lobby of P&G Global Headquarters

Badge creation and security for all guests

Floor ambassador contact for multiple departments at P&G corporate headquarters

The Kroger Company, Cincinnati, OH Administrative Assistant November 2014 – 2017

•Administrative Support to Corporate Food Technology Food Science team at Kroger Company’s Corporate headquarters.

•Ran daily compliance reporting using Microsoft Excel and maintained data in corporate system.

•Edited and proofread data to be entered into Nutrition Facts labeling system for final approval for labeling of Kroger Manufactured Product’s packaging.

•Scheduled meetings for food scientist teams that were supported in department.

•Maintained records with suppliers and vendors within the Corporate Food Science/Tech department

FedEx Freight, Inc, Independence, KY Customer Support August 2004 -2012

•Administrative and clerical duties including entering bills of lading into ACCOPS system developed for FedEx.

•Complete phone coverage in customer service setting including taking claims calls in the chance that freight was damaged, giving quotes for existing customers and creating rates for new ones, and tracking shipments along their routes to help make the entire shipping experience easy for the customer.

•Scheduled deliveries to large industrial businesses in the area equipped with loading docks and scheduled to residential settings for home deliveries.

•Maintained entire scheduling system for any freight leaving Independence, KY location.

•Dispatched trucks coming through Independence, KY location making sure they were on the road by scheduled times to ensure they made it to their final destination by guaranteed times.

Longhorn Steakhouse, Western Hills, Oh Waitress May 2003 – 2004

•Server

Texas Roadhouse, Western Hills, Oh Waitress August 2002 – 2003

•Server

•Supervised back and front of store closing

•Ran end of shift reports

Harvest/Dent Drive Thru, Cheviot & Dent, OH Cashier/Stock Person September 2001-2002

•Waited on Customers.

•Stocked Inventory.

•Responsible for all end of shift closing duties including nightly reports and deposits.

Education

Mother of Mercy High School, Cincinnati, Oh College Preparatory Courses 1998-2001 Cincinnati State Community College, Cincinnati, Oh Arts & Sciences 2001-2002

REFERENCES

• Personal and professional references upon request

Contact this candidate