Data Entry Customer Service
Resume:
OSAMA SAEED
CUSTOMER
SUPPORT
SERVICE
CONTACT
INFO
osamasaeed808
@gmail.com
31.12.1998
Pakistan
MHP8+363
Irqah, Riyadh
SKILLS
MICROSOFT OFFICE -
ADVANCED
MICROSOFT WORD -
EXPERT
MICROSOFT EXCEL -
PROFICIENT
MICROSOFT
POWERPOINT -
ADVANCED
COMMUNICATION SKILLS
- PROFICIENT
CUST SERVICE SKILLS -
PROFICIENT
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience..
TOUCHSTONE
COMMUNICATION
RAWALPINDI
2020 – 2021
CUSTOMER
SERVICE
REPRESENTATIVE
• Answered 20+ calls per hour
exceeding target rate by 25%.
• Achieved 97% customer
satisfaction rating for
providing excellent customer
services. • Collect source
data From Customer & enter
data into customer service
software • Trained 4 new
employees in CSR script
recitation & Data Entry .
FIRST STEP
COMMUNICATION
2021 – 2022
CUSTOMER
SERVICE
REPRESENTATIVE
Serves customers by
resolving product and service
problems. Attracts potential
customers by answering
product and service
questions. Provide accurate,
valid, and complete
information by using the right
methods/tools Generate sales
leads,Identify and assess
customers' needs to achieve
satisfaction
ABOUT ME
EXPERIENCE
COMPUTER SKILLS -
PROFICIENT
LISTENING SKILL -
PROFICIENT
PHONE SKILLS -
PROFICIENT
SALESFORCE -
PROFICIENT
INTERPERSONAL SKILLS -
ADVANCED
ORGANIZATIONAL SKILL -
PROFICIENT
HELP DESK/ TALK DESK -
ADVANCED
PATIENCE - EXPERT
COMPASSION -
PROFICIENT
STRESS MANAGEMENT -
PROFICIENT
HOBBIES
LEARNING LANGUAGES
READING & WRITING.
GYM & SPORTS .
PHOTOGRAPHY &
TRAVELING .
ART & MUSIC
SIGNATURE
ALL STAR BPO
2022 – 2023
CUSTOMER
SUPPORT SERVICE
Follow communication
guidelines, policies and
procedures. Use sales
computer technology to
maintain customer records
and orders Inform existing
customers of promotions and
deals. Reach out to
customers via email and
telephone to verify account
information Cold call
potential customers.
B-I-S-E
ABBOTTABAD
2003 – 2015
MATRICULATION
GOVERNMENT
INSTITUTE OF
INFORMATION
TECHNOLOGY
2017 – 2018
DIPLOMA IN OFFICE
MANAGEMENT
EDUCATION
Contact this candidate