OSAMA SAEED

CUSTOMER

SUPPORT

SERVICE

CONTACT

INFO

009***********

osamasaeed808

@gmail.com

31.12.1998

Pakistan

MHP8+363

Irqah, Riyadh

SKILLS

MICROSOFT OFFICE -

ADVANCED

MICROSOFT WORD -

EXPERT

MICROSOFT EXCEL -

PROFICIENT

MICROSOFT

POWERPOINT -

ADVANCED

COMMUNICATION SKILLS

- PROFICIENT

CUST SERVICE SKILLS -

PROFICIENT

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience..

TOUCHSTONE

COMMUNICATION

RAWALPINDI

2020 – 2021

CUSTOMER

SERVICE

REPRESENTATIVE

• Answered 20+ calls per hour

exceeding target rate by 25%.

• Achieved 97% customer

satisfaction rating for

providing excellent customer

services. • Collect source

data From Customer & enter

data into customer service

software • Trained 4 new

employees in CSR script

recitation & Data Entry .

FIRST STEP

COMMUNICATION

2021 – 2022

CUSTOMER

SERVICE

REPRESENTATIVE

Serves customers by

resolving product and service

problems. Attracts potential

customers by answering

product and service

questions. Provide accurate,

valid, and complete

information by using the right

methods/tools Generate sales

leads,Identify and assess

customers' needs to achieve

satisfaction

ABOUT ME

EXPERIENCE

COMPUTER SKILLS -

PROFICIENT

LISTENING SKILL -

PROFICIENT

PHONE SKILLS -

PROFICIENT

SALESFORCE -

PROFICIENT

INTERPERSONAL SKILLS -

ADVANCED

ORGANIZATIONAL SKILL -

PROFICIENT

HELP DESK/ TALK DESK -

ADVANCED

PATIENCE - EXPERT

COMPASSION -

PROFICIENT

STRESS MANAGEMENT -

PROFICIENT

HOBBIES

LEARNING LANGUAGES

READING & WRITING.

GYM & SPORTS .

PHOTOGRAPHY &

TRAVELING .

ART & MUSIC

SIGNATURE

ALL STAR BPO

2022 – 2023

CUSTOMER

SUPPORT SERVICE

Follow communication

guidelines, policies and

procedures. Use sales

computer technology to

maintain customer records

and orders Inform existing

customers of promotions and

deals. Reach out to

customers via email and

telephone to verify account

information Cold call

potential customers.

B-I-S-E

ABBOTTABAD

2003 – 2015

MATRICULATION

GOVERNMENT

INSTITUTE OF

INFORMATION

TECHNOLOGY

2017 – 2018

DIPLOMA IN OFFICE

MANAGEMENT

EDUCATION

Contact this candidate