Service Representative Call Center
Resume:
Sunshine Lauriano
Algodones, NM *****
****************@*****.***
Summary
I'm currently retired and I would love the opportunity to work part-time or possibly full-time, working from home.
Hardworking customer service professional accustomed to fast-paced inbound call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in call center standards and best practices.
Skills
Credit card processing
Call center experience
High-energy attitude
Organizational strengths
Problem-solving abilities
Inbound and outbound calling
Banking practices
Banking Call Center
Medical Terminology
10-key
Experience:
Customer Care Advocate, 01/2014 02/2020
Alliance Data Systems Rio Rancho, NM
Consulted with customers to determine best methods to resolve service and billing issues.
Encouraged customers to become self-sufficient with web-based and mobile support tools.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Completed continuing education and training programs for professional development.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative, 02/2009 - 01/2014
Intersections Inc - Rio Rancho, NM
Managed inbound and outbound calls to respond to inquiries.
Responded to questions and followed up on customer interactions.
Engaged with customers to understand and resolve issues.
Documented all interactions
Customer Service Representative, 04/2007 - 08/2008
Center Partners - Fort Collins, CO
Managed inbound and outbound calls to respond to inquiries.
Shared products and services necessary to provide adequate coverage where needed.
Scheduled installation times.
Documented all interactions.
Took payments.
Nursing Assistant, 07/2002 - 01/2007
Poudre Valley Hospital - Fort Collins, CO
Assisted nursing staff where needed.
Transported patients to various procedures throughout hospital.
Helped in bathing and feeding patients.
Assisted GI Laboratory when called upon.
Education
El Toro High School
Lake Forest, CA
Contact this candidate