Front Desk Information Manager

OBJECTIVE

Motivated masters graduate with experience in the healthcare field, looking for a career to demonstrate the skills and knowledge that have been obtained.

SKILLS

Software skills: knowledgeable in Microsoft Suite, trained in Epic, Wellsoft, and Med Host EHR programs

Technical skills: EHR development, healthcare system functions, SWOT analysis, revenue expense statements, staining techniques (gram stain, endospore, negative, and flagella), LSS, statistics

Professional skills: ability to speak Spanish conversationally, project and time management, efficient, approachable

CERTIFICATIONS

LSS Green Belt

BLS Provider

IHI Quality Improvement Modules

WORK EXPERIENCE

Barrow Neurologic Institute – Phoenix, Arizona November 2022 –April 2023

Student Informatics Intern

Employed as a student academic intern

Supervised under Brett Hine’s position as Barrow administration

Huddled weekly with department directors to understand performance issues within their respective departments

Created plans using Lean Six Sigma methods to analyze and improve first case of the day on time start metrics from 76% to 80%

Developed a standardized plan for neurosurgery and anesthesia departments to improve their on time starts by 4%

Envision Physician Services – Hudson, New York November 2021 – August 2022

Clinical Information Manager

Accommodated provider and organization needs to ensure patient medical records were accurately reimbursed for services provided using ICD-10 codes

Completed HPI, ROS, examination, orders, and procedures included in the patient’s chart resulting in profit for Columbia Memorial Health

Scribe America – Neptune, New Jersey July 2019 – April 2021

Emergency Department Scribe

Shadowed doctors as they see patients in the emergency department

Completed HPI, ROS, and exam portion of patient charts to ensure ICD-10 coding is met

Crunch Fitness – Old Bridge, New Jersey June 2016 – June 2017

Front Desk and Sales

Club Metro – Old Bridge, New Jersey February 2016 – May 2016

Childcare and Front Desk

ACADEMIC PROJECTS

Educated in different global healthcare systems and their operations

Knowledgeable on population health and disparities

Survey design and implementation

Leadership and teamwork skills and application

Literature review writing

Well informed on the history of health policy and law

Create and improve upon EHR systems

Develop a consumer informatics tool

Knowledgeable in complex patient care and support services

Informed on economic concepts and their applications to healthcare

Capability to design and present on different types of data and information

EDUCATION

Arizona State University August 2022 – May 2023

Master of Science in Science of Healthcare Delivery

Prominent coursework: Health Care Systems and Design, Population Health, Process Engineering, Biostatistics, Leadership, Law and Health Policy, Finance, Health Informatics, Economics

Monmouth University - West Long Branch, New Jersey September 2018 – April 2021

Bachelor of Science in Biology with a concentration in Molecular Cell Physiology

Prominent coursework: Biology, Biochemistry, Molecular Chemistry, Genetics, Cellular Biology, Organic Chemistry

Arizona State University – Tempe, Arizona August 2017 – May 2018

Bachelor of Science in Biological Sciences focusing in neurophysiology

Prominent coursework General Biology, General Chemistry

EXTRACURRICULAR ACTIVITIES

Wildfire CrossFit April 2022 – Present

Gym Member

McDowell Mountain Community Church

Member of McDowell Church May 2022 – Present

Calvary Chapel- Old Bridge, New Jersey

Member of Calvary Chapel December 2021 – March 2022

VOLUNTEER EXPERIENCE

Hospice of the West Companion Volunteer May 2023 – Present

Alzheimer’s Association Virtual Community Educator August 2020 – March 2022

Fountain of Life Center Greeter March 2020 – April 2020

Fountain of Life Center Food Pantry February 2020 – April 2020

The Manor at Centra State Medical Center January 2016 – June 2016

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