Service Representative Customer

Karen Main

Experienced Healthcare professional looking to grow and flourish in the healthcare industry. 337 Lawsons Fork Creek Dr Boiling Springs, SC 29316 980-***-**** ******.*******@*****.*** WORK EXPERIENCE

Lifeline Screening — Medical Assistant/Phlebotomist/Customer Care Coordinator Spartanburg Regional Healthcare System — PCT/Security Ambassador FirstLight Home Care — Caregiver

Sitel — Customer Relations

Conn’s — Customer Service Representative

10/2021 to Present, Spartanburg,SC

I performed a series of duties for this employee from increasing sales and monthly quotas for varying teams around the US to assisting in blood draws and other medical procedures to assisting in training new team members while oating around the US lling in for missing members on varying teams. 06/2020 to Present, Spartanburg,SC

As an RCA my job description consists of but is not limited to, repositioning patients as needed, assisting in changing bandaging, assisting with hygiene needs and assisting nursing staff when needed. 01/2020 to 06/2020, Spartanburg, SC

Provided companionship, transportation assistance, as well as any physical assistance, to elderly clients. 11/2018 to 10/2019, Spartanburg, SC

I started out in the SoFi campaign as a Relationship Management Consultant:

• Led customers to nancial freedom by offering personal and student loans

• Managed customer accounts

Moved to GreenDot campaign:

• Managed customer accounts for AppleCash

•Troubleshooting for customer accounts and educated customers on the bene ts of AppleCash 07/2017 to 03/2018, Spartanburg, SC

• Managed and maintained customer accounts

• Took payments for customer accounts

• Managed the front reception area, sales records, led papers, and opened and closed the store.

• Greeted customers and the door and set appointments for associates when needed Birkenstock — associate

Saint Francis Methodist Church — Volunteer Youth Yoga Instructor Stay at Home Mom — stay at home mom

Planet Smoothie — Store Manager

King Tiger Academy — Teaching Assistant/Summer Counselor Pizza Hut — Customer Service Manager

EDUCATION

MedCerts — CPT/CMA/EKG

02/2017 to 05/2017, Charlotte, NC

• organized the back stockroom

• unloaded inventory

• t customers with ergonomical footwear

•ran the register and cleaned the store

08/2016 to 05/2017, Charlotte, NC

• Taught yoga to children between the ages of 3-12 for an hour once a week allowing the parents an hour to eat dinner and converse with other adults.

05/2005 to 10/2012, Charlotte, NC

•Janitor, cook, chauffeur, referee, maid, nurse, teacher, security, counselor, psychologist, etc. 09/2004 to 04/2005, Charlotte, NC

• opened and closed the store

• arranged sales

• cleaned the store

• Managed and trained associates

• Hired and Terminated employees

• Organized employee schedules, training classes, inventory and payroll 05/2003 to 05/2005, Charlotte, NC

During my employment with KTA, my duties included but were not limited to assisting instructors in teaching classes, child care, assisting in front lobby duties, as well as driving the Academy van during summer eld trips. 05/1999 to 05/2001, Charlotte, NC

• Trained and Managed Front of House employees in 3 stores across Charlotte

• Opened and closed the store

• Assisted in organizing and maintaining the front of house of stores 09/2021 t P t

Ashford University online — N/A

Central Piedmont Comm College — General studies

3/2016 to 3/2017

I was studying to get my Bachelors in Sports nutrition and weight management. 06/1998 to 07/2014

I was off and on through out my years taking my general classes and some Psychology courses

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