Medical Assistant Front Desk
Resume:
DOUA LOR
Enthusiastic medical professional with years of experience in customer service, looking to secure a position in a facility that will utilize my skills and education. Ability to perform vitals check on patients and perform common administrative tasks.
8230 Sunset Downs Drive, Sacramento, CA 95828
***********@*****.***
Reference
Lety
Jing Ying 217-***-****
EXPERIENCE
Takhar Urgent Care/ MEDICAL ASSISTANT
6/18-8/18-7/30/18 Internship
●Praised for efficient handling of administrative duties (e.g., greeting patients, answering phone calls, scheduling appointments, confirming appointments, maintaining medical records) that allows doctors and nursing staff to focus on patients.
●Vitals, injections
●Ensure all exam rooms are clean after every patient, sanitizing lobby and chairs.
●Restock inventory/ inventory count
●Order Quest requisition forms, schedule daily specimen pick up
Prime Surgery and Bariatric Specialist —MEDICAL ASSISTANT
08/13/18-4/20/2023
●Ability to multitask with bariatric patients and scheduling surgeries
●Reminder phone calls, returning voicemail back to patient in a timely manner
●Track and document closed-loop communication with patients, including but not limited to labs, return calls, refills, and more.
●Communicate with external and internal parties as needed to facilitate continuity of care.
●Assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
●Work with the staff to maintain an organized flow of patient care
●Assist in patient care with rooming, prepping rooms, taking vitals, EKGs, blood draws, injections,
●Assisting in minor procedures and other duties
●Work with the front desk in managing phone lines, scheduling, checking patients in and out,
●Completing prior authorizations, referrals, insurance verification,
●Prepared check in and releases, follow ups appointments, labs, and exams.
●Carries out clinician orders and performs/assists with patient care procedures and treatments.
Sacramento county TB chest clinic - MEDICAL ASSISTANT
11/2020-7/2022
●Front office medical assistant (e.g., answering phone calls, direct hospital calls to supervisor, fax, medical record release, schedule taxes for patients)
●Back office medical assistant (e.g., greeting patients, vitals, collecting sputum test)
●Blood draw, conduct tb screening for patients
●Handle spinning blood, make sure all blood is collected and properly bagged by the end of the day
●Collect specimens and complete paperwork to send specimens to labs.
●Documenting patient concerns, patient concerns, patient messages, and care provided to the patient in the patient’s medical record for the physician's review
●Process referrals to specialist.
●Point of contact testing as ordered by the provider.
●Referrals and scheduling patient
●DOT patients in the clinic and at patients' homes.
●Participates in staff meetings as required.
●Completes annual competencies within the required time frame.
●Ability to communicate effectively in the English language in person, by phone, and in writing.
●Familiarity with medical documentation, using an email Outlook account, and moderate-level computer skills.
Vestra Lab- Technician/ MEDICAL ASSISTANT
08/30/2020- 07/08/21
●Lead at Vestra lab (e.g., weekly team meeting, approved time off, check in with staff daily)
●CoVid testing, Verify patient’s information, work closely with Sacramento school district, and school staff.
●Strong communication with the supervisor, making sure all patients are tested in a timely manner.
●Mobile, travel to different sites daily, handles PPE
●Make sure all tests are dropped in a timely manner by the end of the day.
●Communicate with the supervisor, and update the team about upcoming tasks.
●Prep, clean and restock all exam rooms.
●Maintain the inventory of medical supplies and vaccine supplies
●Schedules biohazard waste pickup.
●Answer phones and schedule appointments.
●Other duties as assigned by management.
Hyatt Centric- The 7th Street Standard HOST 5/03/2022 -1/20/2023
●Adding guest as they enter, and put them on the waiting list as necessary
● Provide guest with menu and answer any initial questions
●Sitting guest at tables or in waiting area
●Respond to complaints and help resolve them
●A knowledge of the menu, update server about their tables
●Help other position out in the restaurant as needed
●Engage with guest if they are happy with their food and customer service
EDUCATION
Carrington College California, Sacramento — Medical Assistant Certified Program 2017-2018
Pleasant Valley High California, Chico, — Highschool Diploma 2014-2017
Volunteering work for the Blind- 2020-2023
MEDICAL SKILLS
●Vital Signs
●CPT/ICD-9
●Insurance Claims
● Urinalysis Scheduling
●Sterilization Techniques
●Venipuncture
●Audiometer
●Patient Positioning
●Injections
●Bookkeeping
●Hematology Testing
● EKG’s
●Tray Setups
●Medical Terminology
●Microsoft Word
●PE Work-Ups
●Day Sheet
●Snellen Chart(s)
●Wound Care/Bandaging Patient Charting
●Inventory Control
●Special Training
●Patient Transporting
●Faxing
●EPIC
●BLS certified
●COVID tester
LANGUAGES
English and Hmong
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