Service Agent Sales Associate

SKILLS ©

WORK HISTORY

Papa Massaer Ndiaye

@ Denton, TX 76210 2-661-***-**** <4 massaer1978 @gmail.com

* Software Management Installing and Configuring

* Network Security Microsoft Windows Server

‘* Technical Troubleshooting * Security Essentials

Networks ‘* System Analysis and Design

+ Hardware Installation * Information Technology Project

* Managing Users in a Network Management

Environment «Implementing and Administering

* computer support and Network Security

maintenance

SALES ASSOCIATE 05/2017 to 07/2018

Home Depot West Palm Beach, FL

* Organized racks and shelves to maintain store visual appeal, engage

customers and promote specific merchandise.

* Provided positive first impressions to welcome existing, new and potential

customers.

«Helped customers locate products and checked store system for

merchandise at other sites.

* Answered customer questions regarding sizing, accessories and proper

care for merchandise.

* Prepared merchandise for sales floor by pricing or tagging.

+ Maintained customer satisfaction with quick and professional handling of

product returns.

OPERATING SYSTEM AND NAVIGATOR OF BOAT 04/2012 to 01/2017

United States Navy, Unit San Diego, CA

Operations Specialists( OS) advise on shipboard warfare operations and

‘navigations, maintain combat Information Center and provide strategic plotting

for warfare areas, weapons control and navigation; operate surveillance

radars identifications equipment,communications,and associated Command and

Control for tactical situations. As a BM ( boatswain), i was supervising the

‘maintenance of the ship inside and out, in addition to a diverse roster of other

responsibilities: Standing watch as lookout,repairing, maintaining equipments,

and supervising ship's maintenance personnel

CUSTOMER SERVICE AGENT 04/2011 to 03/2012

‘Smartcarte Inc At Netwark Liberty International Ai Elisabeth Ave, NJ

EDUCATION

+ Helped large volume of customers every day with positive attitude and

focus on customer satisfaction.

* Demonstrated high attention to detail, organization and management of

multiple tasks and projects simultaneously.

«Evaluated customer information to explore issues, develop potential

solutions and maintain high-quality service.

* Educated clients on account services and resolved client inquiries

regarding statement information and account balances.

CUSTOMER SERVICE ASSOCIATE 09/2008 to 01/2011

Walmart Dayton, OH

* Helped large volume of customers every day with positive attitude and

focus on customer satisfaction.

* Maintained customer satisfaction with forward-thinking strategies focused

‘on addressing customer needs and resolving concems.

‘+ Answered customer telephone calls promptly to avoid on-hold,

‘* Improved operational efficiencies while managing cust

store inventory, transactions, new purchase orders and pric

Associate of Science Network And System Administration 1

Palm Beach State College, Lake Worth, FL

GED 07/2004

us mega Dakar. Diop Dr Senegal Dakar

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