Data Entry Time Sales
Resume:
MYRA LOWE
**********@*********.***
Indianapolis IN 46239
EXPERIENCE
EDUCATION
35+ years call center experience
Sales: Cable, Telephone, Clothing, Videos
Insurance: Auto/Property claims, Health/Medicare Customer Service
Customer Support: Answering Service, Electronics Troubleshooting, Book/Record Clubs
Long Distance Operator experience (MCI long distance)
6 years team lead experience
Vincennes University
Vincennes IN
Associates in Science
Indiana state university
Terre Haute IN
Degree not completed
KEY SKILLS
10 KEY DATA ENTRY
70-80 WPM TYPING
MANUAL FILING ALPHA AND NUMERICAL
WINDOWS OFFICE 2000, XP, VISTA, 10, 11
PROFICIENT WITH MICROSOFT POWERPOINT, WORD AND OUTLOOK BASIC SPREADSHEET IN EXCEL
DETAIL ORIENTED; ABLE TO USE COMPANY INTRANET TO LOCATE ANSWERS TO SOLVE CUSTOMER QUESTIONS AND FOLLOW PROCESSES.
INDEPENDENT WORK ETHIC
SELL PRODUCT/SERVICES
UTILIZE PRODUCT KNOWLEDGE IN SOLVING PROBLEMS
MAINTAIN/UPDATE FILES
READ AND WRITE SERVICE ORDERS
MAKE PAYMENT ARRANGEMENTS FOR CUSTOMERS
HANDLE MONEY AND MAKE CHANGE
COMMUNICATE ORALLY AND IN WRITING
Peer coaching, monitoring calls for quality,
Team motivation, tracking Key Performance Stats, Handling escalated calls
Patient Care Advocate
Accredo Specialty Pharmacy/Cigna
12 Sept 2022 – 17 May 2023
Member Services Rep USAA
Sitel Group
18 November 2019 – 15 August 2022
Health Project
Methodist Hospital via Staff America
August 2019 – October 2019
Data entry of patient information for member physicians of Methodist Hospital/IU Health. Contract position.
Eligibility Verification Rep 1
American Specialty Health
5 November 2018 - 9 August 2019
Enter patient information for member physicians and match up with corporate information into corporate database.
CSR 1
Anthem Blue Cross Blue Shield
31 July 2017 - 6 August 2018
Inbound call center handling member inquiries into payments/billing, coverages. Make conference/3way calls to providers to solve problems. Update and document all information into company database.
Claims Research Analyst
MDwise Marketplace via Stafforward
7 March 2016 to 26 May 2017.
Inbound calls from patients and providers regarding status of submitted claims, denial of claims, and provider charge backs. Also handed inquiries from prospective customers seeking to obtain health coverage under the Affordable Care Act. Entering documentation of all contacts in company database.
Customer Service Associate
Covance via Randstad Staffing
November 2015 - January 2016
Assisting patients seeking help with pharmacy payment assistance for Pfizer prescription products.
Customer Service Associate Health Project
MHS via Aerotek Staffing
August 2015 – September 2015
Project to call members to complete health survey and qualify for gift card.
Customer Service Associate
Carsource/ Xerox Communications LLC
February 2015 – July 2015
Inbound calls from providers and patients pertaining to their claims and coverages. Using provider database to solve inquiries, documenting all contacts in appropriate database.
.
Customer Service Expert
Stericycle Communications
February 2014 – December 2014
Medicare Part D CSR
Wellpoint via Aerotek
October 2013 – December 2013
Handle in bound calls from seniors interested in obtaining medicare coverage through Wellpoint. Explaining the different coverages, prices, prescription coverages. Also handle inbound calls from seniors already enrolled with Wellpoint to explain their policies and assist with claims. Included intensive training on Medicaid parts A B and D.
Part Time Sales CSR
Musician’s Friend/Guitar Center
March 2013 – August 2013
Confirmations Representative
Defender Direct (dba Protect Your Home)
March 2011 – Jan 2013
Customer Service
Cura/ExpressScripts via Kelly Services
October 2010 – January 2011
Insurance Claims Intake\
SAFECO/Liberty Mutual
August 2008 – May 2010
Auto Claims Specialist
Allstate Auto Express
August 2004 – June 2008
Telephone Repair Representative
Ameritech/SBC (now AT&T)
Aug 2000 – July 2004
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