Customer Service Call Center
Resume:
Deanna Gordon
Hard worker very dependable multitasker. Work well with others.
Bloomington, IN 47403
****************@*****.***
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
IU hospital - Bloomington, IN
February 2020 to September 2020
Assisting Nurses and helping with patients. Care Support. Crew Member
McDonald's - Bloomington, IN
May 2019 to November 2019
Cook, order taker, customer service
Holiday Inn Express
Hotel Management Services - Bloomington, IN
January 2017 to February 2018
I was a housekeeper inspector cleaning rooms and front desk assistant. Education
High school diploma in Science
Excel Center bloomington indiana - Bloomington, IN Skills
• Hotel Management (5 years)
• Guest Services (5 years)
• Guest Relations Experience (5 years)
• Customer service (5 years)
• Cooking (5 years)
• Medication administration (5 years)
• Vital signs (5 years)
• Laundry
• Management
• Caregiving
• Budgeting
• Restaurant Management
• Medical Records
• Home Care
• Cleaning Experience
• Patient Care
• Nursing
• Revenue Management
• Restaurant Experience
• Office Management
• Night Audit
• Catering
• Profit & Loss
• Safety plans
• Driving
• Bus driving
• Hotel experience
Languages
• English - Expert
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Call center customer service — Completed
December 2020
Applying customer service skills in a call center setting Full results: Completed
Work style: Reliability — Completed
October 2020
Tendency to be dependable and come to work
Full results: Completed
Customer service — Completed
November 2020
Identifying and resolving common customer issues
Full results: Completed
Electronic health records: Best practices — Completed September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Home health aide skills — Completed
August 2020
Providing care to patients in a home setting
Full results: Completed
First aid — Completed
January 2021
Treating common medical emergencies
Full results: Completed
Following directions — Familiar
January 2021
Following multi-step instructions
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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