Customer Service General Manager

Zachery

Bain

Cell: 314-***-****

********.****@*******.***

https://www.linkedin.com/in/zachery-bain-3b5b63175

Skills

Management

At large Teamwork

Sanitation

Serve Safe Certified

Priority Scheduling

Excellent Customer Service

Time Management

Superb Problem Solving

Experience

2021 – 2023

Server/ Cheesecake Factory

Duties include providing exceptional customer service with professional mannerism and enriching etiquette. Training and Onboarding new employees, Bussing and Hosting experience, including knowledge of Bar Service and Drinks.

2019 – 2021

Server/ Firstwatch, St. Charles

Duties include training and onboarding new employees, Cash Handling, Customer service, food running, and completing all side work.

2015 – 2019

General Manager / Chevy’s Fresh Mex, Olive Blvd.

Duties of this position were overseeing front and back of house manager schedules, hiring/terminating, cash handling, and company finances.

2012 – 2014

Assistant General Manager / McDonalds, 5th Street

Duties of this position were cash handling, overseeing employee/manager schedules, training new managers of the franchise, customer service, and cooking experience.

2011 – PRESENT

Umpire / Greater St. Louis Association of Umpires

Duties of this position involved officiating Baseball for High School/College Division 3 teams.

Education

2012-2014

General Manager Certification/ Hamburger University, Chicago, IL

Classes: Manager, Anger Management, Human Resources, Food and Beverages, Leadership, and General Manager Classes.

2013-2018

ServSafe Certification

Certified in handling food and alcohol, restaurant sanitation, kitchen safety.

2011 - 2021

MSSHA Official Certification

Certified to officiate high school and collegiate division 3 baseball.

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