RESUME

NAME: Africa Davis

ADDRESS: **** *** ***** ***, ***********, FL

33542

EMAIL: adxehu@r.postjobfree.com

TELEPHONE: 304-***-****

Education

Graduate

2016

High School- Completed - Metropolitan Learning Center Career Overview

Customer Service

Representative

MAR 2020– APR 2022

ContactUS Communications - Remote

• answer inbound calls, place orders for customers, check on orders that are already made to see approximately what time and day the customer will be receiving, create a case for lost stolen or damaged orders, data entry - add notes and enter important information pertaining to the case, transfer calls that have to do with reward points.

Customer Service

Representative

JAN 2018– MAR 2020

TTEC - Morgantown, WV

• Verify customer accounts, check customer balances, transfer money from one account to another, explain to customers why there is a hold on their account and how long it will be on the account . Explain to customers where transactions are made. Transfer to credit.

Customer Service

Representative

JUL 2016- JAN 2018

From You Flowers - Hartford, CT

• Handling customer transactions, up sale products, offering discounts and gift cards for returning and unsatisfied customers. Place orders for flowers, contacting local florist for updates. Skills

• Good analytical and planning skills.

• Good Accuracy and attention to details.

• Excellent problem analysis.

• Excellent judgement according to the situation.