Claims Representative Specialist

Location:

Morristown, TN

Posted:

May 29, 2023

Contact this candidate

Resume:

**** ********** **

Morristown, TN *****

423-***-****

***********@*******.***

JOHNSON, NICHOLAS W

OBJECTIVE

I have been an Insurance Claims Damage Appraiser for the past 34 years. I am ready to make the move into the Collision Repair Industry and apply this experience and knowledge.

SKILLS & ABILITIES

Certificate in General Insurance from Insurance Institute of America (07/1992)

Completed the 2002 Nationwide Insurance Leadership Development Program

Certificate in Legal Principles Claims Specialist (10/2006)

1st Quarter 2006 Claims Customer Service Winner for the South Central Claims Region

I served as a coach at the Nationwide Training Center Claims I - Material Damage School in 2006

Certificate of Qualification as I-CAR Platinum Individual since 2012 - Present

Experienced in CCC One estimating system

EXPERIENCE

NATIONWIDE INSURANCE, TENNESSEE

11/1989 - Present

I worked Material Damage and Homeowner claims as field claims representative from 1989 - 1998. I have worked Material Damage field claims since 1998. My role has included effectively and efficiently investigating liability, coverages, and potential fraud. Completing physical and virtual inspections of customers damaged property and completing thorough damage estimates. Assisting the customer throughout the claims process by communicating effectively and setting expectations to achieve a high-quality claims outcome. During my career I have been a mentor to the newer MD associates in my work group, and other work groups, and been an unofficial team lead to my peers in every work group I have been part of, and filled in for the Claims Managers when asked, that I have worked under.

CITY OF MORRISTOWN POLICE DEPARTMENT

02/1987 – 05/1988

Responsible for general police work which included routine patrol work, enforcing the city and state laws; making preliminary investigations on crimes and testifying in court on these cases; investigating and reconstructing traffic accidents; performed many administrative duties pertaining to detailed reports and record keeping. Performed various community and human relations functions.

UNITED STATES NAVY

03/1982 – 03/1986

I enlisted as an E-1 and received an Honorable Discharge as an E-5. Worked on various electronic / electrical communication equipment onboard the USS Coral Sea CV-43. When I left the Navy, I was responsible for the Dimension 2000 PBX Telephone System and the supervision of all personnel assigned to the Telephone Exchange Work Center. My responsibilities included the evaluation of subordinates, organization of job assignments, prioritizing workloads, and inventory/ordering of supplies. Under my supervision, the Telephone Exchange Work Center went from one of the worst, to one of the top in the Electrical Division of the Engineering Department.

EDUCATION

EAST TENNESSEE STATE UNIVERSITY, JOHNSON CITY, TN, BACHELOR OF SCIENCE, 1989

GPA: 3.5 (CUM LAUDE)

Major: Criminal Justice

Minor: Sociology

COMMUNITY INVOLVEMENT

Coach in Little League Softball from 2007 - 2021.

Coach in Travel Softball 2014 – 2021.

My family and I are active in our church volunteering when needed and/or asked.

REFERENCES

CHARLES G. TOLER

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