Pharmacy Technician Customer Service

SHAYAN SHAHABI

Avid Learner Collaborative Pharmacy Technician Versatile Team Player

San Jose, CA mobile: 408-***-**** email: *******.********@*****.***

professional summary

öPatient advocate, addressing unique client needs and providing clear communication regarding medication usage.

öDetail-orientated team member, minimizing errors by verifying information and paying close attention to prescriptions.

öCommercial savvy, resolving concerns, addressing inquiries, and supporting clients in a friendly and professional manner.

öAdaptable problem-solver efficiently handling multiple tasks while maintaining high levels of productivity and accuracy.

core competencies

Medical Dispensing • Cross-Functional Collaboration • Prescription Processing • Inventory Management • Medication Safety • Stakeholder Relations • Customer Service • Pharmaceutical Calculations • Prescription Insurance Processing • Public Relations • Regulatory Compliance • Medication Therapy Management • Marketing • Leadership & Development • Attention to Detail

education

MBA in Healthcare Management Western Governors University, Salt Lake City, UT

Bachelor of Arts (BA), Biology San Jose State University, San Jose, CA

Bachelor of Science (BS) in Agricultural Education Islamic Azad University, Tehran, IR

Biology De Anza College, Cupertino, CA

certification

Certified Pharmacy Technician (CPhT)

relevant skills & impact

Excell

Microsoft word

Pharmacy experiences

Patient communication

Basic Medical Terminology

professional experience

Walgreen’s Pharmacy San Jose, CA

Pharmacy Technician January 2021 – Present

Provided exceptional customer service by collaborating with pharmacists in organizing, prioritizing, and expediting orders.

Demonstrated strong attention to detail in addressing client inquiries and assisting pharmacists in processing prescriptions.

Maintained operational efficiency by diligently checking inventory, replenishing medication stock, and monitoring supplies.

Met compliance with regulatory standards by verifying prescriptions and drug labels and documenting medications.

Guaranteed optimal patient care by monitoring medical storage, drug expiration dates, and adequate inventory levels.

Uplifted the store’s financial integrity by accurately transmitting insurance claims for payment and reconciling EOBs.

Enhanced client satisfaction by addressing client questions and directing them to pharmacists for detailed medical information.

Received and reviewed prescriptions and refill requests, evaluating information with due diligence and attention to detail.

Skillfully mixed pharmaceutical preparation per written prescriptions, following precise instructions to ensure accurate dosages.

Contributed to smooth and efficient medication fulfillment processes by verifying insurance benefits while educating clients about dosages and indications of various over-the-counter products.

Extreme Pita San Jose First Street San Jose, CA

Marketing Manager October 2012 – November 2017

Represented the company at various local and trade association meetings, promoting products and expanding networks.

Performed extensive market research, gaining valuable insights into client needs, emerging trends, and marketing strategies.

Improved store profitability by developing impactful social media marketing strategies that enhanced brand visibility.

Supported sales efforts by overseeing the development and production of marketing collaterals and sales support tools.

Secured valuable business opportunities by preparing and delivering compelling proposals to numerous clients.

Supported the Chief Marketing Officer, translating market knowledge and strategic insights to achieve business results.

Facilitated strategic decision-making and business growth by compiling and presenting monthly sales, highlighting sales volumes, and potential business opportunities.

Enhanced brand visibility by planning and executing advertising campaigns across social media, print, and other platforms.

Built and developed positive customer relationships, identifying unique needs and developing tailored marketing strategies.

Presented regular updates on marketing strategies to management teams, providing clear insights into milestones and challenges.

Upskilled team members by facilitating group learning sessions to expand their skill sets and drive team productivity.

previous experience

Pharmacy Assistant Afshar, Tehran, IR

additional information

Languages: Persian (Native), English (Full Proficiency)

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