Service Representative Customer

Jenine Young

***********@*****.*** Greenbrier, AR 72058

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively manage multiple tasks in a challenging environment. Quality-focused producers consistently meet team and department production targets by delivering strong output to achieve metrics. New hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Highlights

Customer Relationship Management (CRM)

Customer relationship development

Customer Relationship Management Software

(CRM)

Customer relationship management

Financial statements expertise

Excel expertise

Financial management procedures

Due diligence

Strategic planning

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50+ affiliate stations in the US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Service

Researched, calmed, and rapidly resolved client conflicts to prevent the loss of key accounts. Computed Data Reports

Provided required weekly, monthly, and quarterly reports listing sales figures and client histories. Professional Experience

Senior Customer Service

January 09, 2023, to Present

Superior Entergy Remote

Placed orders for customers to have deliveries of heating fuel.

Setup service appointments as well as researching customer issues.

Learned and maintained an in-depth understanding of products and services. Senior Customer Service

October 2018 to October 2022

Sealed Air Charlotte, NC

Researched and rapidly resolved client conflicts to maintain key accounts.

Collaborated with production and shipping teams to determine timetables and organize efficient deliveries.

Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Kept 100% Accuracy

Treasury Service Advisor

October 2010 to March 2018

Bank Of America Charlotte, NC

Followed standards, policies, and regulatory guidelines to promote our safe working environment.

Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Worked with customers to understand their needs and provide excellent service.

Improved operations through consistent challenging work and dedication.

Managed over fifty customer calls per day.

Education

High School Diploma: 1988 Carrolton High School Carrolton

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