Android Developer Customer Service

Hazem Elmamlouk

Cairo, Egypt

****************@*****.*** 002***********

linkedin.com/in/hazem-elmamlouk

Summary

Agile Project Management Certificate Google PMP Certificate Ecommerce Meta Marketing Certificate Magento Software Development Java Certificate AWS Certificate Experience

Project Manager

Croco IT

Sep 2022 - May 2023 (9 months)

Setting project goals and coming up with plans to meet those goals Maintaining project timeframes, budgeting estimates and status reports Managing resources for projects, such as developers, content writers, magento specialist and SEO specialist.

Coordinating project team members and developing schedules and individual responsibilities Implementing IT and marketing strategies that deliver projects on schedule and within budget Using project management tools to track project performance and schedule adherence Conducting risk assessments for projects

Organizing meetings to discuss project goals and progress Ecommerce Manager

Garma

Sep 2021 - Aug 2022 (1 year)

Using a celebrities to represent brand and helps to differentiate brand from competitors,improving ad recall, making consumers remember ad and brand is connected to their favorite celebrity. Provide marketplace functionality so vendors will be able to sign-up, create a seller storefront, view dashboard, add different types of products, manage orders, create an invoice, shipment, and credit memo, enable the customers to shop from a huge collection of products sold by various marketplace sellers.

Strengthen the interaction strategy with target customers using Push Notifications. Developing a fully functional Native mobile app to enhance customer shopping experience. Hazem Elmamlouk - page 1

Customer acquisition to make it easy for customers to get help right when—and where—they need it using Live chat to improve the support experience for customers. Guidance, oversee and review xd UI/UX Design for Apps. Integration between Magento and ERPNext to provide the ability to manage multiple inventory locations, enable automated stock requests and PO sending, and leverage advanced purchase recipes. Assign tasks to developers using Asana and Kanban methodology to each release. Optimize inventory, stock control and content writing. Provide delivery time slot to let the customers decide their preferred date and time slot for delivering the product based on their availability, thereby reducing the chance of a missed/failed delivery. Applying discounts to items in the shopping cart, based on a set of conditions. Provide wallet feature for eCommerce websites to keep customers is genuine and payment is made at the very instant of the purchase so that there are no payment issues in case of last-minute cancellations, deceit damage or return claims.

Category management to enable customers to have better control over purchases. Time and cost savings, ensures time, effort, and cost are saved every time when it is done with careful planning. Ecommerce Manager

Fashionet

Feb 2020 - Sep 2021 (1 year 8 months)

Responsible for determining the format and features of the website and Apps in order to maximize clarity and ease of navigation for customers and working directly with developers. Oversee the entire e-commerce division and divide up employees on tasks. Manage all online activity in relation to traffic acquisition, sales, conversion, and a/b testing and reporting.

liaise directly with upper management for any new advances or initiatives to improve the company’s online presence and e-sales.

Responsible for interviewing, bringing preferred candidates to upper management, and providing necessary training.

Managing and executing promotional campaigns.

Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.

Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.

Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment.

Hazem Elmamlouk - page 2

Providing analysis and reporting on metrics such as weekly/monthly sales by category, new product sell-through, and offer code performance.

Work closely with different teams (developers,product management, graphics, and Operations) to provide updated content that will be shared across e-Commerce platforms. Provide periodic reports and analysis on key metrics such as sales, traffic, abandoned carts, new product sell-through, promotion and any changes in website order number, sales and products stock. Monitor E-commerce performance in terms of functionality and user friendliness in coordination with developers; using application ratings, reviews and customer surveys. Java Team Lead

Beshara Group

Dec 2019 - Aug 2020 (9 months)

Java team lead www.moj.gov.kw

Java team lead pp.moj.gov.kw

Team lead at Ministry of justice Mobile Application (Android & IPhone) Senior Full-stack Developer

SurgeTech

Nov 2019 - Jun 2020 (8 months)

Working on Office 365 services.

Solve issues in Microsoft CRM.

Create Apps Using PowerApps with Dynamics 365 and flow. Working in SDK Embedded Systems using C#

Developing Wordpress websites.

Senior Software Developer

MOSAL

Dec 2017 - May 2019 (1 year 6 months)

Meeting with development managers to discuss software projects. Conducting feasibility studies for upgraded software systems. Designing new software programs, websites, and applications. Assigning tasks to junior developers such as coding, testing, debugging, and analytics. Writing advanced programming code.

Hazem Elmamlouk - page 3

Reviewing updated software systems.

Managing project timelines and tasks.

Writing development reports.

Creating technical documents for new software programs. Training staff on software use.

Android Developer

Freelance

Dec 2016 - Mar 2019 (2 years 4 months)

Working in UI/UX designs from scratch.

Create Data Base.

REST API using PHP.

MVVM, live data, Room.

MVP, MVC, Retrofit and Rxjava.

Volley, Expoplayer& Butterknife.

PHP& bootstrap for Back-end and Front-end website. Firebase realtime database, Authentication, Notification and Storage. Google map API and Pay API.

Alarm push notification, BroadcastReceiver.

SQLite database.

EXO player.

Local HTML

Publish in: Google Play, Galaxy store and Amazon store. Software Developer

MOSAL

Jan 2017 - Dec 2017 (1 year)

Design algorithms and flowcharts.

Hazem Elmamlouk - page 4

Create and maintain database structures, make sure that data is stored efficiently, and write and test database code, including SQL (Structured Query Language) queries, procedures, and functions. Produce clean, efficient code based on specifications Integrate software components and third-party programs Verify and deploy programs and systems

Troubleshoot, debug and upgrade existing software

Gather and evaluate user feedback

Recommend and execute improvements

Create technical documentation for reference and reporting Lead Systems Engineer

MOSAL

Jan 2016 - Dec 2016 (1 year)

Oversee the planning, design and implementation of system engineering projects like for (manpower, Residential care, trade and Industry, Insurance, General Authority for People with Disabilities, Assistance "HostFront").

Provide technical direction in-line with business goals. Train, mentor, and support systems engineers in EBLA. Install, configure and upgrade and enhancements to software/hardware/network systems. Set strategy at the project level. The project would solve problems for a single technology, component, product, or process.

Manage self-development, continuously learning through experience, an understanding the customers’ needs and application of the product or process, as well as keeping up with technology. Pull input from the whole team to formulate decisions and develop the output for the job/project. Mentor, coach, and develop others

Technical Support Team Leader

MOSAL

Jan 2015 - Dec 2015 (1 year)

Develop standard specifications for personal computer hardware and software to ensure system and procedural integrity and compatibility with ZAK Solutions. Hazem Elmamlouk - page 5

Develop long-range strategy and plan for the district’s personal computer hardware and software, ensuring flexibility to respond to technology changes - maximizing savings on PC hardware acquisitions while minimizing financial and technological risks. Provide consultative support and services to the user community to ensure problem resolution, system and data access, and optimal system performance like I-Daw & FileNet . Review requests for personal computer needs and ensure that acquisitions and replacements are congruent with District-wide personal computer strategy. Provide consulting support for the college’s hardware and software needs and develop and implement customer service and support policies and procedures, as well as feedback mechanisms to ensure the highest quality support.

Oversee operations of the Help Desk for personal computer, telecommunications, and central operations.

Develop and implement performance measures to ensure customer focused service orientation as well as provide information for systems planning.

This includes appropriate tracking and reporting of customer requests and responses, as well as hardware and software performance and reliability. Direct the specialists, temporary personnel and student workers assigned to support computer labs and oversee the daily operation of designated computer lab facilities. Research available products and systems and recommend alternatives to meet identified needs. Participate in needs assessments and evaluate potential purchases for compatibility with existing systems.

Assist in the development of user documentation, guides, outlines, and technical publications. Web Developer and technical support

The Mix Kuwait

Jan 2015 - Aug 2015 (8 months)

WordPress website using Bluehost hosting service.

Customize modules using PHP and CSS in theme files. WordPress Admin.

Information Technology Specialist

Egyptian Armed Forces

Jun 2012 - Oct 2014 (2 years 5 months)

Responsible for maintenance and backup of internal development servers. Responsible for maintaining telecommunication and web systems. Hazem Elmamlouk - page 6

Support of legacy desktops, laptops and servers.

Evaluate new hardware and software to meet company requirements. Maintain inventory of internal licenses and track compliance. Design and generate reports as requested.

Establish procedures to ensure the readiness, quality, and accuracy of websites and online platforms, providing guidance and training to staff. Provide technical advice and assistance to office staff as needed Education

Mansoura University

Bachelor's degree, Computer Science

2005 - 2010

5 years of studying of System analysis and design, Artificial intelligence, Unified Modeling Language

(UML), Distributed Database, Expert Information System, Software Engraining, Data Communication Network, and Operating Systems.

New Horizon Public School

certificate achievement, Java

2013 - 2013

Java fundamentals, Java programming and Java2EE

Reservist Officer

military science

2012 - 2012

nothing related to It

Private school

Oracle

2007 - 2007

SQL Server, SQL oracle, PL/SQL, forms

Talaat harb secondary school

Egyptain general certifiacte of secondary school

2001 - 2004

St. Augustine Freier

Egyptian Primary School Certificate

1990 - 1997

Hazem Elmamlouk - page 7

Licenses & Certifications

Java Fundamentals - New Horizons Computer Learning Centers Java Programming - New Horizons Computer Learning Centers JAVA 2EE - New Horizons Computer Learning Centers

Experience certificate - Egyptian Armed Forces

Issued Jun 2012 - Expires Sep 2014

AWS Cloud Practitioner Essentials - Amazon Web Services (AWS) AWS Foundations Machine Learning Basics - Amazon Web Services (AWS) AWS Security Fundamentals (Second Edition) - Amazon Web Services (AWS) Demystifying AI- ML-DL - Amazon Web Services (AWS) Job Roles in the Cloud - Amazon Web Services (AWS) What is Artificial Intelligence - Amazon Web Services (AWS) What is Deep Learning - Amazon Web Services (AWS)

What is Machine Learning - Amazon Web Services (AWS) Data Analytics Fundamentals - Amazon Web Services (AWS) AWS Database Offerings - Amazon Web Services (AWS) Product Management Certification+Agile Product Owner+Scrum - Udemy UC-322775cd-7487-4383-b2b4-1894f8f68e2d

Foundations of Project Management - Coursera

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Project Initiation: Starting a Successful Project - Coursera Hazem Elmamlouk - page 8

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Project Planning: Putting It All Together - Coursera Q6FEG8ST9QTX

Project Execution: Running the Project - Coursera

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Agile Project Management - Coursera

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Introduction to Social Media Marketing - Coursera

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Skills

E-Commerce • Software Development • Magento • Business Development • Technical Support • Waterfall Project Management • Digital Marketing • Mobile Application Development • ERPNext • Kanban

Honors & Awards

Thanks and appreciation - Mininstry of social affairs and labour - IT managment - devlopment department

Aug 2017

Thanks and appreciation for my work in the department from my manager before leaving to another position

Appreciation - Egyptain armed forces

Sep 2013

Acknowledgments and appreciation for the efforts and dedication I made during my service to the military and I proved my merit in the work assigned to it was the most complete decent since I was a good attitude and good reputation among my colleagues and I was a highly competent and high level of discipline

The Medal of Military Duty - Egyptain armed forces Nov 2014

second class

Hazem Elmamlouk - page 9

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