Varsha Devi

+1-514-***-****/ adxefy@r.postjobfree.com

** ******** ********, ****** ** L4N5S8

CAREER OBJECTIVE

Registered Security Guard that is willing to do what it takes to protect customer property and customers directly. Committed to constantly improving as a security professional, being a part of a dedicated team, and getting results that exceed customer expectations. Always interested in finding better ways to keep property and people safe.

SKILLS SUMMARY

Communication Skills:

Experience in communicating with customers and vendors. friendly, approachable, and able to effectively communicate with people in English, French, Punjabi, and Hindi.

Organizational Skills:

Excellent organizational skills and able to prioritize work when faced with several tasks. Scheduling the work according to time frame and ability of staff.

Operations Management:

Managed and delivered results successfully under stressful conditions. Good time management skills for completing work under given time frame.

CORE QUALIFICATIONS

First Aid Certified

Valid Security License

Dependable Employee

Responsible Attitude

Eager to Learn

Clean driving Record

Reliable Team Member

Valid G2 license

TECHNICAL SKILLS

Microsoft office (Word, Office, Excel, PowerPoint, Outlook)

Programming Skills

Detail oriented with great troubleshooting skills

WORK EXPERIENCE

Securiguard- Alliston, ON

Mobile Security- May 2023 – Present

•Conduct vehicular patrols of HCM campus and surrounding fence lines.

•Conduct foot patrols, physical check gate security and Open ups, lock ups, equipment checks.

•Deploy/collect parking pylons.

•Conduct parking enforcement checks, write, and issue parking tickets, traffic monitoring and reporting as per Standard Operating Procedures.

•Act as fire and medical emergency first responder as required per Standard Operating Procedures.

•Developing and implementing standard operating procedures for reporting and dealing with incidents.

•Carrying out duties while maintaining excellent standards of customer care.

•Secure premises and personnel by patrolling property and investigating.

Ontario Public Services (OPS) – Toronto, ON

Application Prog Analyst Co-op - May 2022 – August 2022

•Process client payments and financial transactions to process grants for the Government of Ontario while performing duties outlined by the Code of Conduct and professionalism policies of Ontario Public Services

•Refer or escalate processing or operational issues for payment transfers based on solid understanding of the issue by facilitating resolution to client issues

•Communicate with partners in a professional manner, demonstrating clear understanding of customer needs and knowledge of Transfer Payment Ontario’s products and processes

•Assist team members with technical issues while working in an equitable shared space and keeping the team in loop to complete the given tasks in a timely and accurate manner while ensuring that service quality is maintained

•Recommend solutions to client’s problems and operational issues within the organization to improve service quality.

Shoppers Drug Mart / Pharmaprix – Montréal QC, Barrie ON

Cashier – (Nov 2021 - March 2022) and (July 2022 – April 2023)

•Process customer cash payments, credit and debit payments, refunds, bills, audit, and other related financial transactions

•Answer inquiries and resolve problems or discrepancies concerning customer’s bookings using standard procedures outlined by the Shoppers

•Ensure that the store maximizes sales, profit, and customer satisfaction by achieving short-term and long-term goals and objectives outlined by the management

•Create a lively, compassionate, and warming experience towards customers and co-workers to build a positive work environment while helping the team grow professionally

IOS call center - Montréal, QC

Bilingual Customer Service Representative (French/English) – Sep 2020 – Nov 2020

•Managing large amounts of inbound and outbound calls in a timely manner

•Build sustainable relationships and engage customers by taking the extra mile

•Discuss about the customers’ requirements and offer the best phone plan deals for them.

EDUCATION

Diploma of College Studies (Computer Science Technology) August 2019- July 2022

•Lasalle College, Montreal, QC (Canada)

Advanced Level French Language Diploma (DELF B2) June 2018- June 2019

•Alliance Française de Chandigarh, Embassy of France (India)

High School Diploma Graduated in March 2018

•DAV Police Public School, Panipat, India

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