Customer Service Machine Operator

Summary

Quality engineer with ** years of experience implementing procedures to prevent defects and meet core quality standards.

Efficient, professional customer service associate with 18 years of experience providing exceptional customer service while maintaining a high level of professionalism. Experience

Bunn-O-Matic Corporation Springfield, IL

Welder 03/2023 - Present

Welding brackets and doors on juice makers, coffee and expresso machines ManpowerGroup Springfield, IL

temp 06/2022 - 03/2023

temp for many companies

Credit Pro Autos Springfield, IL

Technician 06/2022 - 07/2022

Automotive technician

OmniMax International Jacksonville, FL

Machine Operator 06/2021 - 06/2022

Operation of lath ( machine). Loading metal into lath converting into fire resistant screen.Logging incoming inventory and part ciunt for material constructionFollowed standard operating procedures, driving production parameters and quality specificationsAdjusted machining operations using hand tools or numerical controlsMaintained equipment in operating condition by performing prevenitive maintenance and repairEmployed safety standards and personal protective equipment to reduce workplace injuries or hazards

ManpowerGroup Jacksonville, FL

Worker 08/2020 - 06/2021

Work jobs for Manpower that they contracted me to do Stewart’s General Maintenance Memphis, TN

Owner / Operator 09/2009 - 06/2020

I contracted and worked all general maintenance for home and auto Crown Lift Trucks Memphis, TN

Parts department sales representative 03/2006 - 08/2009 Taking and looking up customer parts ordersShipping and recievingdaily parts ordersManaging and ordering daily stock orders for warehouse and shop/road techsordering customer and Rotech orders in person or over the phoneLocated and labeled parts and maintained inventory of stockRead, catalogs, microfiche, viewers, or computer displays to determine replacement parts, stock numbers and pricesReceived and filled telephone orders for partsRequired according to inspections of old parts, customer request and customers, descriptions of malfunctionsMark and stored parts in stock rooms according to pre- arranged systemsto pre-arrange systems, assisting customers, such as responding to customer complaints and updating them about back ordered partsdiscussed use and features of various parts, based on knowledge of machines and equipmentFilled customer orders from stock and placed orders when requested items are out of stockExamined return parts for the fax and exchange the defective parts and refunded moneyPicked up and delivered partsMaintained and cleaned work and inventory areasDemonstrated ability to manage multiple tasks while remaining adaptable and flexible Toyota lift Memphis, TN

parts sales representative 02/1999 - 03/2006

received and field telephone orders for partsAdvise customers on substitution and modification of parts when identical replacements were not availablePicked up and delivered partsAssisting customers such as responding to customer complaints and updating them about back ordered partsExamined returned parts 40 fix an exchange, defective parts, and refund moneyRequired according to inspections of old parts, customer request and customers, descriptions of malfunctionsRead, catalogs, microfiche, viewers, or computer displays to determine replacement, part stock numbers and Robert Stewart

904-***-**** *.*.***********@*****.*** Memphis, TN pricesLocated in labeled parts and maintained inventory of stockField customer orders from stock and placed orders when requested items are out of stockMark and stored parts in stock rooms according to prearrange systems Holiday Inn Express and Suites Memphis Tennessee Memphis Tennessee Chief engineer 02/1996 - 11/1998

create a checklist for review or inspection of completed projectsConducted root cause analysis on component failuresConducted studies to determine feasibility call Sue performance benefits of new equipmentPublished engineering report to document design, details, or qualification test resultsManaging and maintaining maintenance crewOrdering parts for inventory of supplies for all maintenance purposes Education

Tennessee Technological University Whiteville Tennessee Automotive technology

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