Appointment Setter Virtual Assistant
Resume:
CURRICULUM VITAE
Name: Mar Jhon Recamadas Ardines
Date of Birth: January 18,1988
Nationality: Filipino
Address: Tayabas, Pulangbato Cebu 6000
Mobile Phone: 093********
Email address: **************@*****.***
SUMMARY
Virtual Assistant Representative specializing in sales and telemarketing with a strong background in quality assurance and workforce management. PROFILE AND SKILLS
• Good Communication Skills
• Strong decision maker
• Complex problem solver
• Expert in Telemarketing
• Works under pressure
• Service-focused
• Can work under pressure to meet tight deadlines
• Perseverance and motivation
EDUCATION
Mandaue City Comprehensive National High School
S.Y 2004-2005
ADDITIONAL TRAINING
STI (Mandaue Branch)- Advance Computer
MCCTEST- Successfully and satisfactorily completed a Vocational Course of Cosmetology and Reflexology PROFESSIONAL EXPERIENCE:
September 11,2017 - March 17,2023
Connected Expertel Solutions, Inc.
19th Floor, Ayala Corporate Center Cebu
6000 Cebu City, Philippines
* Outbound/Inbound Agent
* Lead Generation Specialist
* Workforce Management Team
* Quality Assurance Team
Tasks:
- Carry out quality assurance check and balance to discover errors for call improvement purposes. - Cooperate with the operations, telemarketers and team leaders to create clean process on call flow
- Manages schedules of workers and campaigns to ensure a company operates effectively and efficiently.
- Work with the senior workforce to make sure that the company has enough staff to meet daily demands.
- Analyzes data to help the management team to develop a plan to improve staff performance.
- Data/Lead Mining
Virtual Assistant (Telemarketer)
PROJECT BASED
Primesource LLC (VA Master) - Nov 2022 - April 2023 For John Gonzales / LAST FRONTIER ALLSTATE
Tasks:
- Inbound/Outbound Customer Service Representative
- Inbound reception calls primarily tasks: taking customer requests, routing calls to respective insurance advisors, taking basic customer information and concerns before transferring the calls.
- Appointment Setting
- Virtual Assistant
- Data entry(excel)
Virtual Assistant (Telemarketer)
PROJECT BASED
Primesource LLC (VA Master) - July 2022 – Nov 2022 For Debbie Mitchell Allstate Office
Tasks:
- Prospecting Leads for P&C and Life Insurance
- Inbound/Outbound Telemarketing
- Appointment Setting
May 4,2017 - Sept 9,2017
WLC - Winners Lotto Company
14th floor, Gagfa IT Center, F. Cabahug St.
Kasambagan, Cebu City, Cebu
*Outbound Telemarketer/Sales Associates for Winners Lotto Campaign & Anchora Federal Financial Group Campaign
* Appointment setter for Credit Card Terminal (B2B) and Merchant’s Discount
* Cold transfer,outbound telemarketing for Mortgage July 26,2015 - May 4,2017
Sovran Corporation
2nd Floor NG KHAI Bldg. Hernan Cortes St,
Mandaue City, 6014 Cebu
* Appointment setter for US Solar Campaign
* Inbound/Outbound Telemarketer for UK PPI Account Character References:
* Mary Angelie Tudtud
*Jenessa Paraiso
Workforce Manager
Contact this candidate