Service Representative Customer
Resume:
LATISHA EPPES
Greenbay, VA ***** · 434-***-****
************@*****.***
I’m dependable, hardworking, reliable, trustworthy & independent. I have a passion for helping others. I believe in teamwork and striving to do your best. EXPERIENCE
10/2021-PRESENT
Customer Service Representative, Accredo Specialty Pharmacy-Remote
● Handle inbound and outbound calls
● Handle high call volumes in a professional manner
● Schedule and Process Prescription Orders
● Assist with Healthcare Provider and Pharmacy calls
● Accurately research and document patient accounts
● Knowledge of using CRM systems, Microsoft Word, Excel, etc
● Take ownership of the patients needs and concerns
● Transfer calls to the appropriate depts
● De-Escalate calls & provide the best solutions
● Collecting payments on patient’s accounts
● Update patient insurance information
● Provide education on patient insurance benefits
● Provide excellent customer service to the patients 6/2016-10/2021
CLINIC ASSISTANT, CENTRA PACE- FARMVILLE
● Scheduling Healthcare Provider appts
● Scheduling Clinic Office appts
● Scanning EMR (home health, hospital, pcp records, etc)
● Answering phones/ transfer phone calls to the appropriate dept
● Contacting the patient/families of upcoming appts
● Obtaining/ request patients medical records
● Stock up supplies for my work area
● Obtain patient’s vital signs & blood sugars
● Assist with patient care
9/2014-6/2016
REHAB ASSISTANT, CENTRA PACE- FARMVILLE
● Assist patients with therapy equipment
● Responsible for restorative caseload
● Assist PT/OT with patient’s treatment therapy
● Assist patients to the therapy dept
● Demonstrate different exercises for the patients
● Clean/sanitize the equipment
9/2010-9/2014
Certified Nurse Aide, Farmville Health & Rehab Nursing Home
● Provide patient care (dressing, toileting,etc)
● Assist with feeding
● Assist/ accompany patients to different activities
● Obtain vital signs
● Charting on patients care
8/2010-8/2011
Certified Nurse Aide, Caremed
● Provide patient care (dressing, toileting, etc)
● Assist with meal prep/cooking
● Provide light housekeeping (cleaning, laundry, etc)
● Socializing with the patients/ families
EDUCATION
JUNE 2002
HIGH SCHOOL DIPLOMA, PRINCE EDWARD COUNTY HIGH SCHOOL
● Studied Business/ Finance
MAY 2010-AUGUST 2010
NURSE AIDE CERTIFICATE, SOUTHSIDE VA COMMUNITY COLLEGE
● Received Nurse Aide Certificate in Aug 2010
● Received BLS CPR card in Aug 2010
● Received Certified Nurse Aide license in Dec 2010 SKILLS
● Excellent organizational and time
management skills
● Knowledge of Medical Terminology
● Knowledge of Health and Medical Insurance
● Proficient in Microsoft Office Documents
● Excellent written and oral communication
skills
● Excellent phone skills
● Customer Service & Call Center experience
2
● Excellent clerical skills
● Ability to work in a fast-paced environment
● Ability to work and multitask
independently
● Great listening and problem-solving skills
● Very detailed oriented
ACTIVITIES
I love spending time with my family & friends, traveling, listening to music, relaxing & shopping.
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