Support Representative Call Center
Resume:
Zimo Boris Nomeyeo
***********@*****.***
Profile Summary
•5+ years in call center and customer service environments
•Strong Communication and Mathematical skills.
•Self-Starter with the ability to retain information and teach others.
EXPERIENCE
Technical Support Representative at BestBuy
(JUNE 2020 - present)
Responsible for first level technical troubleshooting and customer inquiries with Trimble Transportation products.
Answering Customer questions that include software, hardware, account management, installation, and best practices relating to our product and industry.
Responsible for offering outstanding customer experience via phone, email, and chat channels.
Performed installation of software and operating systems for all Trimble products
Provide technical aptitude for troubleshooting all aspects of the Trimble Telematics and other Transportation technology solutions, while incorporating strong soft skills and customer empathy
Ensure individual and team SLA’s/KPI’s are maintained and on track.
Collaborate on documentation creation needed for internal cross functional teams.
Respond to customer inquiries via inbound/outbound calls, emails, casework, and chats.
CFN Merchant Services
January 2020 - June 2020
Merchant Associate
Contact businesses from a directory and ask about their current Merchant rate.
Use a formula to calculate exactly how much they are paying for every transaction.
Once calculated, if the business is paying a high rate, offer our services at a lower rate.
Enroll customers in our program.
Monitor future transactions to ensure customer satisfaction.
Conduct small meetings discussing new ways of reaching customers effectively.
Verizon Wireless
March 2015 - December 2019
Billing Associate
Answer incoming calls regarding billing and future purchases.
Be knowledgeable of new products such as phones and accessories.
Troubleshoot any problems a customer may have regarding the operation of their phone or app.
Send promo codes to customers to use in the App Store or Verizon Store
Disconnect phone services once past due.
EDUCATION
University Of Buea 2012-2015
Saint Joseph College Buea (sasse) 2009-2012
Contact this candidate