Help desk support
Resume:
Jacob Capalbo
Reno, NV *****
*****.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Manager
Starbucks - Reno, NV
March 2021 to Present
• Partner of the quarter
• Lead a training seminar for baristas in the Reno district
• Manage day to day operations of the store
• Manage employees to ensure efficiency and great customer satisfaction.
• Oversee money and transactions
• Handle difficult customer transactions and occasions Warehouse/Sales Associate
Nova Tile and Stone - Sparks, NV
February 2020 to February 2021
• Filled customer orders with accuracy, efficiency, and professionalism.
• Maintained high service standards with existing customers while adding new ones as well
• One year of forklift experience
• Provided excellent customer service
Pharmacy Technician
CVS Pharmacy, Carson City
April 2019 to February 2020
Processed and filled a high volume of prescriptions in a timely order.
• Assisted with inventory management by performing accurate and up to date cycle counts.
• Ability to remain calm in high stress environments.
• Effectively worked with team members, technicians and pharmacists in a fast paced environment.
• Worked with difficult customers calmly and with patience.
• Operated specialized systems
• Worked help desk to resolve customer problems effectively, efficiently, and prioritize customer satisfaction
Working Musician
Moz's Motley Blues
May 2018 to April 2019
Strong team building and leadership skills.
● Clear and effective communication between band members. Minden- Dietary Aide and Kitchen Service
Carson Valley Senior Living
June 2016 to October 2016
Stocked kitchen, handled food prep and service.
● Responsible for patient relations and dietary needs. Education
Associate's degree in Computer Science
Truckee Meadows Community College - Reno, NV
October 2022 to Present
High school diploma
Douglas High School - Minden, NV
Skills
• Pharmacy Technician Experience
• Order Picking
• Packaging
• Landscape Maintenance
• Kitchen Experience
• Dietary Aide Experience
• Cooking
• Microsoft Office
• Microsoft Word
• QuickBooks
• Forklift Operator
• Customer Service
• Warehouse Experience
• Inventory Control
• Sales Experience
• Leadership
• Food Production
• Cash Handling
• Management
• Shift Management
• Cleaning Experience
• iOS
• Windows
Certifications and Licenses
CompTIA A+
Additional Information
Very Proficient in Windows OS
Understanding of basic level of coding
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