Customer Service Technical Support

Emmanuel Pompilus

**** ********* ***** ******, ** 30019 ****************@*****.***

Objective

Information technology college student looking for an opportunity to grow my technical skills. I have over 3 years of technical support experience. Commited job seeker with a history of meeting company needs with consistent and organized practices.

Education

Georgia State University, Atlanta, GA

Computer program May 2024

Experience

Sales Consultant / Technical Support at CarMax (February 2022- Current)

oCreated successful strategies to develop and expand customer sales.

o Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

o Used CRM database to track referral and appointment data.

o Worked with fellow sales team members to achieve group targets.

oLeveraged CRM system to manage sales activities and track sales performance.

Technical Support at Amazon (February 2021- February 2022)

oProvided support via remote desktop software diagnosing customer issues over private and public networks.

oDeveloped and documented standard and emergency operating procedures for receiving and shipping products or materials.

oResponded to assistance requests from users and directed individuals through basic troubleshooting tasks.

o Increased productivity through instructing personnel on new systems and software provisions of training materials.

Help desk at CVS Pharmacy (October 2018- May 2019)

oHandled 125+ daily inbound calls in addition to providing optimal customer service to clients as it pertains to account support, billing, and technical support resulting in 94% customer satisfaction.

oDocumented and monitored progress on issues ensuring timely resolutions.

o Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or push.

o Followed company policies.

oProvided senior technical support to both in house staff and user departments for network applications

Skills

Teamwork and collaboration

System troubleshooting

Network operational enhancements

Salesforce

Database

CRM’s

iCMs

HRIS

Customer service support

Microsoft certification

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