Service Representative Customer
Resume:
Shaley Lesley
Manchester, TN *****
**********@*****.***
Work Experience
Inside Sales/Customer Service Representative
Alabama Specialty Products, Inc. - Munford, AL
September 2014 to July 2020
• Managed incoming calls and emails.
• Identified and assessed customer needs.
• Provided customers with information about products and services.
• Determined pricing for quotes based on material, size, and production process.
• Helped customers with any questions concerning their quote and/or the companies services, products, and capabilities.
• Maintained solid customer relationships by handling questions and concerns with speed and professionalism.
• Processed orders and transmitted them to production.
• Educated prospective customers while supporting existing clients with information and assistance that related to products and services.
• Established, developed, and maintained positive business and customer relationships. Electronic Assembler/Solderer
Elbit Systems of America - Talladega, AL
July 2011 to August 2014
• Set up and assembled electronic assemblies including; wiring, hand soldering, component placement, and mechanical assembly.
• Built, modified, repaired and/or completed rework on electrical assemblies, sub assemblies, harnesses, or final assemblies.
• Disassembled and repaired sub assemblies.
• Performed touch up and soldering techniques such as: soldering in small spaces, soldering on a highly populated assembly, extensive soldering rework and/or repair, soldering fine wires or temperature sensitive and/or micro electronic components.
• Performed potting/encapsulating, mixing of resins and epoxies.
• Sprayed or applied protective coatings, as required.
• Applied minimal touch up paint as required using paint pens or similar controlled devices.
• Maintained accurate logs and records.
Waitress/Cashier/Server/Bartender
Diamond Lil's Restaurant - Talladega, AL
March 2009 to March 2011
Food and silverware prep, provide menus, took guests orders, effectively communicate orders to kitchen staff, met special customer requests/demands, delivered food and beverages to tables, refilled glasses, cleaning, and dishwashing.
Assembler
Elwood Staffing/Honda Manufacturing of Alabama - Lincoln, AL October 2007 to February 2009
Assembled automobiles on a production assembly line Cashier/Cook/Prep/Clean/Dishwasher/Food Expediter
Manna Enterprise - Talladega, AL
June 2005 to October 2007
Took customers orders, accepted money and made change, cleaned and washed dishes, prepped food, prepared and bagged orders
Cashier
Piggly Wiggly - Talladega, AL
May 2005 to July 2005
Scanned and bagged groceries, accepted money and made change, cleaned Education
High school diploma
Talladega High School - Talladega, AL
August 2003 to May 2007
Skills
• Electrical Experience
• Customer Service Support
• Inside Sales
• Order Entry
• Computer Proficiency
• Communications Skills
• People Skills
• Problem-solving Abilities
• Creativity
• Critical Thinking
• Conflict Resolution
• Negotiation
• Decision making
• Empathy
• Active listening
• Adaptability
• Organizational skills
• Teamwork
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