Quality Engineer Customer Service

*********@*********.*** 770-***-****

LinkedIn: https://www.linkedin.com/in/lisa-anthony-37266814 QUALIFICATIONS SUMMARY

Food Safety leader with the ability to identify opportunities with a combined 15+ years in food and beverage manufacturing with specific expertise in auditing, continuous process improvement, and leading complex projects. Obsessed with providing excellent customer service to internal and external stakeholders. Significant experience collaborating with and influencing cross- functional teams. Robust people skills supplemented by significant experience in leading and managing all aspects of quality assurance in highly collaborative environments. WORK HISTORY

Commercial Quality & Technical Manager

Ontex Global Remote

03/2021–Present

Spearhead on average 75 weekly resolutions for

customer/consumer complaints about three countries: Europe, Mexico & the U.S. Manage all certifications for 9 manufacturing global sites.

• Serve as an expert providing leadership for regulatory requirements for the North American product portfolio and supply chain operations

• Make recommendations for improved communication

efficiency between internal and external customers

• Execute and guide certification processes and reviews to ensure accurate and current reporting

CEO Independent Consultant

Innovative Quality Concepts, LLC. Hampton, GA

Companies Served: Clorox Company Coca-Cola ATL Search Group Masterack

03/2019–Present

• Develop overall vision and goals for quality assurance and maintain a high level of customer satisfaction

• Conduct 3rd party risk assessment audits to determine Quality Assurance compliance status

RECOMMENDATIONS

"Lisa is a sharp, quick, and

analytic thinker who makes

informed decisions. She has the

aptitude and the attitude to be

successful in any executive

manufacturing position.” –

Douglas Avery

"Lisa demonstrates a level of

maturity and insight we have

rarely seen in past employees in

this role. Her ability to work with

an experienced team of people,

some with strong opinions, and

make valuable contributions have

been valuable." – Erica Ellington

RELEVANT SKILLS

• Expert knowledge of risk mitigation

and regulatory compliance

• Written and verbal communication

• Collaboration & Influencing Skills

• Detailed-oriented

• Program Implementation

• Food Safety & Quality Assurance

• Team-building & Conflict Resolution

skills

• Continuous Improvement

LISA ANTHONY

ENERGETIC & SEASONED MANUFACTURING PROFESSIONAL WITH 15+ YEARS IN FOOD SAFETY, QUALITY, & AUDITING

*********@*********.*** 770-***-****

• Serve as liaison between the company and various suppliers of services to ensure the execution of corrective and preventative actions in compliance with our

specifications as well as industry regulations

• Develop, manage and maintain quality assurance programs, systems, policies, processes, and controls, to ensure the performance and quality of products conform to established standards and industry requirements

Corporate Quality Assurance, Sr. Compliance Auditor The Clorox Company Kennesaw, GA

03/2017–03/2019

Performed over 65 complex audits annually and various assessments for internal, co-packers, and supplier facilities.

• Organized and led activities designed to promote departmental and organizational compliance

• Led systems migration and integration of Supplier Identification Program via SharePoint

• Developed strong, lasting relationships with over 300 suppliers

OTHER NOTABLE POSITIONS

Regional Quality Engineer Manager

ALPHA, Inc. McDonough, GA

02/2016–03/2017

• Strategically engaged in problem resolution, process, and product validations, process mapping, and actively found creative ways to reduce cost

• Decreased customer complaints by more than 30% and improved supplier development by 30% after introducing a new culture of lean manufacturing and quality standards Senior Quality Systems Auditor, Supplier Quality

(2010-2016)

Sr. Quality Auditor, Global Audit Organization (2011 to 2014)

Coca-Cola Company Atlanta, GA

• Reduced corrective actions by 50% by streamlining the recordkeeping and record access process

• Reduced travel costs by 25% after combining audits geographically

• Spearheaded corporate audits at company, franchise bottler, and co-packer manufacturing facilities

COMPUTER EXPERTISE

MICROSOFT

OFFICE SUITE

(WORD, EXCEL,

POWERPOINT,

OUTLOOK)

GOOGLE SUITE

(GOOGLE FORMS,

SHEETS, DRIVE,

GMAIL)

ZOOM

MS TEAMS

SHAREPOINT

SAP

TABLEAU

GREEN FENCE

AUDITING

SOFTWARE

PICASSO

RELEVANT TRAINING &

CERTIFICATIONS

- Microbiology of Thermally Processed

Foods, 2017

- Principles of Food Plant Sanitation,

2017

- Spanish Language Training, 2000

- Advanced SQF Practitioner, 2020

- FSPCA Preventive Controls for Human

Food Certification (PCQI), 2018

- ASQ-CQA Certification 2017

- Supplier Audits Certification-CFPA,

2017

- HACCP Certification (FDA & USDA),

2004

- ISO 22000 Lead Auditor & Food Safety

Certifications-LRQA, 2017

- ISO 9000 Internal Assessor

Certification, 2000

EDUCATION

Georgia College & State

University, Milledgeville, GA,

Bachelor Bachelor of of Science Science (B.(B.S.S.), )Biology, ALPLA, Inc. McDonough, GA

Contact this candidate