Customer Service Lead

TURKAN CAGLAR

Framingham, MA • 617-***-**** • ******.********@*****.***

linkedin.com/in/turkancaglar

Experienced in Advanced MS Excel, Pivot Table, Macro, Data Validation, MS Word, PowerPoint, SQL, AutoCAD, Experienced Electrical Panel Design, One Line Diagram, Circuit Diagram, Bill of Material, Customer Service

PROFESSIONAL EXPERIENCE

Electromechanical Assembler • September 2021 – April 2022

Kidde / Fenwal, Ashland, MA

Performed variety of electromechanical assembly, machine operations, welding, function testing, calibrating, and inspection in the production of fire alarm detectors.

Operations Manager • September 2014 – April 2021

PolarX Ornament, Boston, MA

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Managed operation of several kiosk in New England Region

Expanded sales by 15 % by facilitating client satisfaction and renewing customer relations.

Manager • November 2010 – January 2014

Angora Corp., Boston, MA

Managed operation of multiple cafés. Designed Digital Menu, started and managed point-of-sales system, back office, and inventory management system. Lead customer service team.

Adopted inventory software resulted in preventing %3 of food waste.

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EARLY CAREER HIGHLIGHTS

Worked as a team leader of Electrical Design Projects.

Designed and drafted one-line diagrams, circuit diagrams for MCC Panels, PLC Panels, Control Panels, HV&LV Distribution Panels. Ensured compliance of the project with quality norms, related local and international norms, customer requests, technical specifications, and contract. Prepared the bill of materials, selected electrical components and cables, and communicated with sales and manufacturing team. Organized in-house training and customer training. Supported the performance of manufacturing, assembly, and commissioning.

Supervised and assured quality control of the Electrical Control Systems, implementation, and equipment of company buildings. Visiting the construction side ensured proper utilization materials, procedures and tools are used

PROFESSIONAL TRAININGS

Advanced Excel / BHCC

AutoCAD Certification / Autodesk-Certiport

Lean Six Sigma Green Belt Professional Certification / SSGI

Ladder Logic / Schematics / Visible Edge

Project Management / Visible Edge

MS Office, MS Project / Visible Edge

ISO 9000, ISO 9001

A.S. in Hospitality Management

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