Service Representative Center
Resume:
TIFFANY HOWLETT
*******.*******@*****.*** 951-***-**** Moreno Valley, CA 92551
Summary Compassionate Home Care Provider focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Cheerful and upbeat Call Center Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Skills
● People skills
● Organizational skills
● Customer service
● Training & Development
● Leadership
● Compassionate client care
● Client documentation
● Time management
Experience
In Home Care Provider 03/2020 - Current
IHSS Moreno Valley, CA
● Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
● Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
● Facilitated best care by developing strong and trusting rapport with patient.
● Improved patient outlook and daily living through compassionate care.
● Monitored and reported clients' progress.
Deli Clerk 01/2021 - 03/2021
Winco Norco, CA
● Received new inventory and rotated stock by dates to keep items fresh and usable.
● Stored perishable food items in freezer or refrigerator to protect food from spoilage.
● Cleaned utensils, dishes and glasses for customer use.
● Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
● Communicated effectively with deli counter customers to answer questions and make recommendations.
● Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
● Organized ingredients and restocked supplies to prepare for busy periods.
● Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
● Cross-trained in other kitchen positions to support team and meet customer needs.
● Updated displays, cases and other customer-facing areas to increase sales of special items.
● Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
● Checked signage and pricing to verify accurate displays on counters and in cases. Cashier 10/2019 - 12/2019
Target Moreno Valley, CA
● Assisted with purchases, locating items and signing up for rewards programs.
● Helped customers find specific products, answered questions and offered product advice.
● Properly verified customer identification for alcohol or tobacco purchases.
● Welcomed customers, offering assistance to help find necessary store items.
● Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
● Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
● Assisted customers with account updates, new service additions and promotional offers.
● Operated cash register, collected payments and provided accurate change. Call Center Representative 09/2018 - 08/2019
Sunnest Services Redlands, CA
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
● Consulted with customers to determine best methods to resolve service and billing issues.
● Documented conversations with customers to track requests, problems and solutions.
● Assisted 30+ callers per week in fast-paced environment.
● Explained key information regarding products and services to customers to encourage informed decision-making.
● Evaluated customer account information to assess current issues and determine potential solutions.
● Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
● Documented customer inquiries and feedback, including service delivery suggestions in company database.
Call Center Customer Service Representative 01/2001 - 03/2018 Starcrest Products of California Perris, CA
● Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
● Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
● Documented conversations with customers to track requests, problems and solutions.
● Assisted 500+ callers per week in fast-paced environment.
● Evaluated customer account information to assess current issues and determine potential solutions.
● Strengthened team performance and productivity by training and inspiring team members.
● Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
● Capitalized on opportunities to enhance customer experiences and bring in repeat business.
● Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
● Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
● Consulted with customers to determine best methods to resolve service and billing issues.
● Liaised between customers and retail buyers to expedite orders and meet customer demands.
● Delivered service and support to each customer, paving way for future business opportunities.
● Expressed appreciation for patronage, inviting and encouraging customer return visits. Education and
Training Certificate of Completion: Early Childhood Education 08/1995 Riverside Community College Moreno Valley, CA
Certificate of Completion: Phlebotomy 09/1997
Riverside Community College Moreno Valley, CA
GED 06/1991
Gardena High School Gardena, CA
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