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Executive Assistant Customer Service

Location:
Morrow, GA
Posted:
May 30, 2023

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Resume:

Arianna D. Adams

Forest Park, GA 708-***-**** adxe2y@r.postjobfree.com Linkedin.com

Professional Summary

Dedicated Human Resources professional with a proficient customer service based skill set. Eager to maintain customer satisfaction while displaying company values. Ability to gain and establish good rapport with associate population and exceeding expectations, reliable and driven, with strong time management and prioritization skills.

Experience

HR BUSINESS PARTNER AMAZON NOVEMBER 2019 - PRESENT

·Provide high volume and fast paced HR support to over 4000 employees in warehouse setting.

·Conduct prompt and objective investigations of fraudulent activity and company violations perpetrated by employees, vendors or authorized representatives utilizing Exact (Salesforce), queries and anonymous tips. Advise operations leaders regarding HR policies, performance management and disciplinary action.

·Manage time and attendance records for 4000 to ensure accuracy of reporting for payroll.

·Launch site affinity groups, BEN and Glamazon, which promotes diversity, equity, and inclusion. Recruits allies from the leadership and employee population to facilities site events and community initiatives.

·Facilitate operations leadership onboarding courses, providing updated training of HR polices and expectations.

·Partnered with Operations leadership to reduce backlog of new hire training, Lunar Landings, by 33% in a one-week span.

·Develop site financial hardship fund, CSG1 Cares, to provide associate population emergency housing, food and or financial support, which has provided relief for 200 associates.

EXECUTIVE ASSISTANT BLENDZ FRIENDS DECEMBER 2021 – JUNE 2022

·Spearhead campaigns on social media platforms including Facebook and Instagram.

·Streamlined operations by implementing employee attendance policy increasing attendance by 50%.

·Manage administrative functions, including calendar management, event coordination and office supply inventory.

·Prepare and process weekly payroll in efficient and accurate manner.

Education

IOWA CENTRAL COMMUNITY COLLEGE FORT DODGE, IA MAY 2016 ASSOCIATE OF SCIENCE

Technical Skills

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Microsoft Office Suite QuickSight People Soft Kronos Homebased Clover



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