Service Representative Customer
Resume:
Kimberly A. Odom
Cuyahoga Falls, OH 44223
Career Objective:
Migrating to a customer service-oriented field while working remotely, so that I can utilize my skills and knowledge to enhance my career path.
Work Experience:
September 1987 – 2023 Tamarkin Company (Giant Eagle) 2687 State Road, Cuyahoga Falls, OH 44221
Job Description 2005 – 2023: Registered Lead Pharmacy Technician
• Scheduling employee hours weekly based on loading and corporate directives
• Accurately and efficiently handle prescription data including counting, ordering and receiving medications while adhering to company, state and federal laws and regulations regarding HIPAA and privacy policies
• Utilizing company proprietary software to complete and record all actions necessary to maximize efficiency and provide optimal customer care
• Serves as employee liaison and assisting with team action plans and employee training and precepting
• Responsible for acquiring authorization from physicians and insurance companies for private required patient data and information
Job Description 1987 - 2005: Customer Service Representative/Cash Office
• Addressing customer service issues utilizing policy and critical thinking
• Reconciling, balancing receipts, cash drawer and Brinks currency
• Job functions done within a team environment
• Bookkeeping and preparation of bank deposits and reconciliation of daily/weekly accounts
• Opening and closing of cash office
• Accounts payable on demand
Education:
University of Akron – Bachelors Degree in Business Communications References: Available upon request
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