Data Entry Call Center

EDITH SANTI

Bachelor in Education, with years of experience at Credit Insurance, teaching

education, financial and credit risk analyzes, billings and service to client.

My experience includes wide work and training at credit recommendations with

financial reports analyzes and supervision of 8 team members.

ACADEMIC BACKGROUND

*Financial analyses-ESAN UNIV 08/2022

*Master in Finance & Values-UNIV. May. de San Marcos 01/2019-2021

Diplomado in Financial analyses CHAMBER OF COMMERCE 04/08-2018

international Commerce-ADEX INTERNATIONAL COMMERCE-2015

*Bachelor in Education-UNIV:FEDERICO VILLARREAL. 10/2000-2005

OTHER KNOWLEDGE

. Suite office (Word, Intermediate Excel, Powerpoint)

. Windows 95 . Outlook

. Managementof Consulting system via User

AS-400, DCON, ELAN Portal & DATA entry.

LANGUAGES

*Native Spanish Speaker

*IELTS English Test 03/2023 Overall Score 6.0

* Basic French. 05/2023 Cycle 3

CONTACT

******************@*****.***

https://www.linkedin.com/in/edith santi-0096a6153

Cel: +51-988-***-***

2480 Pinar del Rio Jr. Lima-Peru

WORK EXPERIENCE

COFACE is a trasnational company that belongs to Natixis group second biggest banking group from France, immersed to provide its clients services and professional solutions in efficient and fair way during the process of Commerce avoiding any situation of risk of non-payments.

Business Inform. Support Superv. 2017-2022

COFACE SERVICIOS PERU SA.

* Reduce errors as a team in 2021 to 3% (5% standard).

* Achieve 8.2 score in Commitment and Leadership in the teammembers on "my Voice"survey.

Client assistance by priorities.

Planning & execution of weekly activities for the team.

Monthly presentation results of production, quality and time response of my team members.

Business Inform. Analyst 2013-2017

COFACE SERVICIOS PERU SA.

*The best team member (out of 25) in my job performance.

* The 1st team member to be transferred from Backoffice area to Analyst.

Credit report analyses for the Credit recommendation.

Financial statement analyses to qualify between 0-10 score.

Update of credit & risk reports using Portal ELAN.

Claims Analyst 2012-2013

COFACE SERVICIOS PERU SA.

*Get a high pay in one payment, Chile client March 2013.

• Follow-up debtors payment agreement to achieve target according to objective pre-planned.

• Responsible to keep billing indicators and do follow-up on legal cases.

OUTSOURCING PERU SAC is a well-known international entity, Rickenbacker SA, a call center

& collection of credit cards and junk trucks.

International Claim Collector. 2006-2009

Outsourcing Peru SAC

*Achieve personal and team goal to get commisions.

Keep collection indicators monthly and do follow-up of pre-legal cases.

Manage past due portfolio doing follow up for its recovery.

Do follow up to outbound calls to get payment agreed with debtor.

Contact this candidate