Data Entry Customer Service

MARIELLE PEREZ

(***) - ***- **** *****************@*****.***

** **** **** ******

Brooklyn NY, 11218

SKILLS

Trilingual: English, Spanish, and American Sign language Efficient in POS System from Harbor Touch, and Microsoft Word EXPERIENCE

06/2013 – Present

Cashier – B&G Hardware – Brooklyn NY

• Training register and cashier staff in superior customer service skills while maintaining highest accuracy of tallies.

• Assist with exchanges and refunds for our customers.

• Renting of tools such as, power drills, power washers, vacuums, and all essential equipment.

• Evaluating inventory and ensuring availability of products on shelves and creating programs with other local stores to trade inventory.

• Monitoring sales figures against forecast, analyzing and interpreting trends and capitalizing on data to maximize sales and profit.

• Preparing sales tracking reports as per the requirements of the organization.

10/2017 – 01/2018

Temp Worker – Home Energy Assistant Program (H.E.A.P) – New York

• Monitored cases actions of clients by reviewing eligibility requirements, validation of documents for determination of home energy assistants’ program.

• Data entry of clients’ information for retrieval at the heap central office; verify client’s eligibility for heap benefits in the welfare management system (WMS).

• Review and assess case records and WMS printouts. 09/2016 – 03/2017

After School Tutor – International Christian School – Brooklyn NY

• Helped kids with their homework.

• Assisted in taking kids to recess.

• Cleaned classrooms and assisted in taking inventory of snacks for the kids.

Education

08/2018 – 05/2022

Associates in Business Management- CUNY BMCC – New York, NY 09/2014 – 06/2017

High School Diploma - International Christian School – Brooklyn, NY Reference upon request

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