Service Representative Customer

LORRI L. GLOVER

404-***-****

*******@*****.***

Objective: To obtain a position in sales or customer service that leverages my 35 years of experience.

Executive Summary: Creative and entrepreneurial, I’ve always strived to improve processes and procedures to optimize efficiencies and outcomes. I am patient with customers and collaborative with colleagues. My experience as a business owner gives me a unique perspective and appreciation for all challenges.

EXPERIENCE

United Healthcare / Optum / Evercare: 2009 to Present

Account Manager

Introduced the United Healthcare Nursing Home Plan (PPO I-SNP) to contracted long-term care nursing home facilities in Georgia.

Maintained long-term relationships with Nursing Homes to facilitate recurring contracts with residents.

Sold individual plans and on average, exceeded sales goals 40% for the past 10 years.

Advanced Cytogenetics, Inc.: 2002 - 2008

Founder and President

A Cytogenetics laboratory, my drive to develop this venture was from a desire to improve patient results and enhance their experience during an extremely difficult and emotional time.

I managed all aspects of the business including:

-Sales and marketing

-Insurance and billing

-Customer service

-Human resources

Additional experience / employment available upon request

EDUCATION

Bachelor of Arts in Journalism/Public Relations - Auburn University