**** ** *** *****, ********* Beach, FL 33442
Customer Service Professional:
Take pride in going above and beyond in giving each consumer a superior customer service experience through active listening, individualized attention, mutual respect and empathy.
25+ years of excellent customer service experience serving clients, customers and patients in a variety of different capacities and work settings such as: Concierge, School Band Consultant, Music Director Assistant, Private Instructor, Business Owner, Manager and Optician.
Concierge - Check in residents and their guests, Complete package inventory daily and manage any and all issues that may arise or occur. Music Director Assistant and Private Music Instructor - One-on-one, groups, classes and masterclasses.
Managed Optical Lab, Instructor of mechanical optics to first year optometrist students, Repaired and Dispensed eyewear to individuals.
Silverthatch Atlantic - Concierge
3/04/2021 - Present
The Carlton - Concierge
April 2016 - Feb. 2021
On-Site ™ - Remote Phone Customer Service / Appt Setting for Concierge Doctors / Some Phone Sales and Upselling
2013 - 2016
Trumpet Coach Music Instructor (Own Business) /
Dade, Broward & Palm Beach Schools - Band Consultant, Music Director Assistant / Instructor
2002 - 2013
University of Alabama at Birmingham / Dr. Katherine Amos / Royal Optical / Pearle Vision - Optician repairing and dispensing eyewear, Optical Lab Manager and Instructor teaching mechanical optics to first year optometrist students.