Customer Service

Jeffrey Geist

**** ** *** *****, ********* Beach, FL 33442

Cell: 954-***-****

E-Mail: ********@*****.***

Customer Service Professional:

Take pride in going above and beyond in giving each consumer a superior customer service experience through active listening, individualized attention, mutual respect and empathy.

Professional Experience:

25+ years of excellent customer service experience serving clients, customers and patients in a variety of different capacities and work settings such as: Concierge, School Band Consultant, Music Director Assistant, Private Instructor, Business Owner, Manager and Optician.

Concierge - Check in residents and their guests, Complete package inventory daily and manage any and all issues that may arise or occur. Music Director Assistant and Private Music Instructor - One-on-one, groups, classes and masterclasses.

Managed Optical Lab, Instructor of mechanical optics to first year optometrist students, Repaired and Dispensed eyewear to individuals.

Employment History:

Silverthatch Atlantic - Concierge

3/04/2021 - Present

The Carlton - Concierge

April 2016 - Feb. 2021

On-Site ™ - Remote Phone Customer Service / Appt Setting for Concierge Doctors / Some Phone Sales and Upselling

2013 - 2016

Trumpet Coach Music Instructor (Own Business) /

Dade, Broward & Palm Beach Schools - Band Consultant, Music Director Assistant / Instructor

2002 - 2013

University of Alabama at Birmingham / Dr. Katherine Amos / Royal Optical / Pearle Vision - Optician repairing and dispensing eyewear, Optical Lab Manager and Instructor teaching mechanical optics to first year optometrist students.

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