Customer Service Retail Associate

JUNELLE SPENCER

Hope Avenue, Hamilton, ON L*H*E* • *******.*****@*****.*** • 905-***-****

SKILLS

Strong communication and interpersonal skills, Excellent organizational and time management abilities, Proficient in Microsoft Office and POS systems. Knowledge of visual merchandising principles. Ability to work independently and as part of a team

WORK EXPERIENCE

North American Language Assistant

NORTH AMERICAN LANGUAGE AND CULTURE ASSISTANT, MA, MA

January 2021–May 2023

Created a diverse and energetic learning environment that led to increased student engagement and success by assisting 4 to 5 classrooms daily.

Addressed classroom challenges with proactive problem-solving skills to promote a positive learning experience and encouraged critical thinking by leading classroom discussions with enthusiasm.

Co-created a comprehensive curriculum with teachers that effectively supported students in achieving their academic goals, resulting in measurable success and positive academic outcomes.

Retail Merchandising Supervisor

COMPLETE MERCHANDISING SOLUTIONS., Toronto, ON

April 2014–April 2020

Led team of four merchandisers to consistently execute merchandising plans for Home Depot and Walmart garden centre, resulting in increased sales and improved customer experience.

Improved store productivity and compliance by conducting regular visits to monitor merchandising standards and providing effective coaching and feedback

Contributed to the development and implementation of sales and marketing strategies to enhance customer experience and drive sales growth, resulting in increased customer satisfaction.

Retail Associate and Merchandising Crew

BANANA REPUBLIC WAREHOUSE, Toronto, ON

January 2017–August 2017

Provided exceptional customer service and product knowledge, resulting in high customer satisfaction and increased sales.

Maintained a clean and organized sales floor and backroom ensuring that merchandise was properly displayed and stocked, resulting in an improved customer shopping experience.

Participated in store events and promotions to derive sales and engage with customers, resulting increased sales and customer engagement.

EDUCATION

YORK UNIVERSITY, Toronto, ON

September 2015-May 2019

Bachelor of Arts with a concentration: Urban Studies

SENECA COLLEGE, Toronto, ON

September 2013-2015

Visual Merchandising Arts

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