Customer Service Representative

Cіђюџџю MѐCџюѦ

Jacksonville, FL ***** • 904-***-**** • *.*********@*****.***

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Looking for an opportunity to grow with the possibility of advancement.

Skills

Complaint resolution

Proficient in microsoft word and excel

Handling pressure and time management

Inbound and Outbound Calling

Work History

Customer Service Representative, 05/2020 to Current Lending Bear – Jacksonville, FL

Answered customer telephone calls promptly to avoid on-hold wait times. Recommended loan approvals and denials based on customer loan application reviews. Delivered prompt service to maintain friendly and professional customer interactions. Organized paperwork and receipts to match efficiently with reports to show accurate cash handling transactions

Waitress, 12/2019 to 05/2020

Waffle House – Jacksonville, FL

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Assistant Manager, 03/2017 to 03/2018

Circle K – Jacksonville, FL

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Rotated merchandise and displays to feature new products and promotions. Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Processed payments for credit and debit cards and returned proper change for cash transactions. Education

No Degree: Business Administration

Florida Career College - Jacksonville, FL

Currently pending externship for completion of program and to receive degree. High School Diploma: 06/2016

Schools For The Future - Jacksonville, FL

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