Support Specialist Application Analyst

PROFESSIONAL SUMMARY

An aspiring IT Professional with proven leadership and organizational skills, seeking to continue my education to pursue a Master’s in Cybersecurity at Capitol Technology University. My long-term goals are to coordinate outreach programs that encourage and guide females in pursuit of Cybersecurity and STEM careers.

KEY SKILLS

●SQL, Java, Oracle, C, C++, Shell scripting and Python

●Knowledge on Microsoft Excel, Access, and Word

●Strong technical skills, strong analytical abilities and problem solving.

●Knowledge of Information Security policies, procedures, and best practices.

●Overall understanding of networking concepts and devices -TCP/IP, DNS, DHCP, Active Directory, Routers and Switches.

●Configuring security settings on Windows XP,7,8,10, and Server environments.

●Using command line or graphical operating systems -Linux and Windows.

●Evaluate a system for security vulnerabilities applying appropriate resources.

●Use standard software tools to identify endeavored security breaches in networks.

●Use standard forensic tools: FTK, EnCase, Aircrack-ng, Wireshark, Autopsy, OpenVAS, Nmap.

●Knowledge of Amazon Web Services (AWS) and Azure.

●Fluent in English, French, Arabic and Berber.

EDUCATION

Capitol Technology University, Laurel, MD March 2021 – present

Major: Cybersecurity (GPA: 3.95) Goal: Master’s degree

Montgomery College, Germantown, MD December 2020

Associate of Applied Science (AAS) in Cybersecurity (GPA 3.63)

University of Sciences and Technology Houari Boumediene, Algiers, Algeria November 2009

Master’s in Computer Engineering (GPA 3)

University of Sciences and Technology Houari Boumediene, Algiers, Algeria November 2006

Bachelor’s in Computer Science

EMPLOYMENT HISTORY

IT Support Specialist 06/2021 – 12/2021

Government Employees Insurance Company (Geico), Chevy Chase, MD

●Assessed over 5,000 assets for software and hardware damage and provided adequate repair.

●Served as team co-lead for inventory processing over 5,000 assets returned from users for proper asset management.

●Reimaged over 1,100 laptops with Windows 10 and configured them according to the user’s credentials.

●Used Remedy to run system checks, test asset permissions, and complete computer system analysis in order to verify lease contracts and status of assets.

●Completed ticket incident requests and work orders in order to provide users with appropriate equipment and resolve issues.

IT Help Desk 01/2019 – 09/2020

Montgomery College, Rockville, MD

●Provided the first level contact with college students and employees.

●Performed basic troubleshooting to clarify the problem and convey the resolution or referred the problem to the right unit and followed up on the resolution.

●Provided technical support across the College (over the phone, Zoom).

●Redirected unresolved issues to the next level of support personnel.

Application Analyst 05/2010 - 09/2016

National Agency for Management of Microcredit, Bejaia, Algeria

●Worked closely with various departments including Accounting, Finance, and others in order to manage projects depending on the business and technology needed.

●Provided timely and responsive Tier 2 and Tier 3 support for all the existing applications of the Agency and cooperated with the developer team to establish reasonable solutions, implement them, and test new releases into the internal production system.

●Troubleshooted software and hardware issues, conducting testing on systems and documenting the results, and managing the implementation of installations and upgrades.

●Coordinated daily team achievement and participated to ensure the completion of planned tasks according to MS Project management.

●Administered, supported, diagnosed, resolved complex configuration, and troubleshooted production issues.

●Developed test plans by creating user test scenarios in order to write business, functional, and technical requirements.

●Explored MS Project to perform planning, scheduling, resource allocation, progress tracking, and presentation tools.

●Participated in all phases of the Software Development Life Cycle following Agile model for Micro Credit Agency system including planning, design, build, implementation, and maintenance.

CERTIFICATION

●CompTIA Security +

●MITRE ATT&CK Defender™ (MAD) ATT&CK® Fundamentals Badge Training

●Certificate of completion -Amazon Web Services

●CISSP, In progress

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