Helpdesk Technician Emergency Management

**** ***** ** ***. * Indianapolis, IN *****, USA +1-317-***-**** ***********@*****.***

317

Personal competences

Mother tongue(s): Haitian Creole

Other language(s):

Capacity to

Listen

Read

speak

write

French Very Good Very Good Very Good Very Good

English Good Good Good Good

Very good capacity of adaptation

Good capacity of leadership

Polyvalent and very ambitious

Very responsible and honest

Very good collaborator

Skills summary

Knowledgeable about computer repair and maintenance;

Technical knowledge in operating systems: Windows

(Xp,Vista,7, 8, 10), Linux (Debian - Ubuntu);

Knowledgeable about computer networks : Cabling, Peer to Peer infrastructure, Client-server infrastructure, virtualization, network administration with Linux, network administration with Windows Server 2012, ms- exchange, TCP/IP protocol;

Knowledgeable about Cloud computing : Microsoft Azure, Google cloud;

Knowledgeable about programming language: C / C++/ C#, VB.NET, ASP.NET, JEE, XML, UML, AJAX, Javascript, JAVA, PHP5 with the MVC model, Python, Ruby, Go;

Knowledgeable about some major SGBDR, structured query languages, data integration tools and BI softwares: Access, Mysql, MS-SQL SERVER 2005/2008/2012, Oracle 12c, ETL Package, DTS Package, Pentaho data integration, SQL, T-SQL, PL/SQL, SAP Business Object, Power BI, tableau;

Knowledgeable about cartography : QGIS, ArcGIS ;

Knowledgeable about antivirus software: Symantec Norton, kaspersky;

Knowledgeable about mobile application creation tools: Pocket PC Creation, Android studio;

Knowledgeable about management & statistics;

Knowledgeable about projects monitoring and evaluation;

Knowledgeable about human resources and assets

management;

Knowledgeable about emergency management;

Knowledgeable about stock management;

Knowledgeable about SME management.

Work experiences

September 2013 - March 2022

THE PRIME MINISTER OFFICE (Housing and Public Buildings Construction Unit)

Title: Database and M&E Officer

April 2011 - September 2013

UNOPS (United Nations Office for Project Services) Title: Database Officer

November 2011

Cooperative Housing Foundation (Global communities) Title: Database Consultant

March - 2011

Doralya

Title: Web programmer

November 2009 - April 2011

Voila/Comcel (Compagnie Cellulaire d’Haïti) sold to Digicel Title: IT Report Specialist & BI Engineer

August 2009 - September 2009

Voila/Comcel (Compagnie Cellulaire d’Haïti) Telecom company Title: Helpdesk Technician

Education

Training

MIT-IDSS Data Science Machine Learning (In progress…)

Project Management

IT Service-desk Plus software

Predictive Analytics fundamentals (TDWI)

Database Fundamental and warehouse

Performance management (Dashboard, Scorecards and metrics for real business impact TDWI)

Business Object Administration and Security

OLTP TSB (Trilogy Software Bolivia)

Report Design, Business Objects Web Intelligence XI

Universe Design, Business Objects Web Intelligence XI

ARGIS

QGIS

Buteau MÉRALUS

Entrepreneurial experience

May 2015 to March 2022

Owner and CEO of a business center “OPTIMUM CENTRE DE SERVICES” with more than 25 employees, including: A Carwash; a bar & restaurant; a swimming pool; a beauty salon and barbershop; money transfer services; a guesthouse and a grocery store.

May 2012 – January 2016

Owner and CEO of a bakery

References

Available upon request

Education

October 2006 - August 2010

Major in Computer Science

École Supérieure D’Infotronique d’Haïti (ESIH)

Strength & Weakness

Strength: Information system designer (Hands on solutions), Data integration, Great analytical capacity.

Weakness: UI design

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