Service Representative Dental Assistant
Resume:
JANEY MARTINEZ
************@*****.***
SUMMARY
Detail-oriented and articulate Underwriting Administrator with 2 years career experience in administrative environments. Highly adept in production and loss analysis product and service promotion. Possesses strong work ethic and excellent time management and organizational skills. Concierge Fulfillment Advisor, Onboarding Advisor and Customer Service Representative, assisting companies to clean and enrich their business credit portfolios with the intelligence tools in SALESFORCE, DATA TRACKING, DBDATA1, QUICKBASE, EXCEL AND IRESEARCH. Managing data effectively, I have assisted over 200 customer portfolios with %100 completion. A motivated achiever dedicated to company vision and corporate goals. Excellent communicator who nurtures relationships throughout all levels of the organization.
EXPERIENCE
12/2019 - 05/2023
UNDERWRITER ADMINISTRATOR, LOANDEPOT
Data tracking, assisting Underwriters by assigning loan assignments from proper Region to complete loan closures.
• Process and validate data and documents from underwriting team to ensure accuracy and completeness.
• Delivered accurate and timely administrative support to underwriting team including increasing level of risk assessment responsibility
• Ordering and Maintaining Mortgage Insurance
• Identifying loans to determine if they are being handled by the correct dept. Post Close Remediation
• Empower- Managing Loan tracking to enrich accuracy and providing data needed 04/2017- 12/2019
CONCIERGE FULFILLMENT ADVISOR, DUN & BRADSTREET
Data tracking, assisting companies clean and enrich their business credit portfolios with credit business solutions
2
• PROCESS FULFILLMENT- UTILIZING SALESFORCE, QUICKBASE AND IRESEARCH TO PROPERLY TRACK DATA TO ENRICH BUSINESS CREDIT SOLUTIONS
• PORTFOLIO MANAGEMENT- MANAGING OVER 200 CUSTOMER PORTFOLIOS WITH 31 BUSINESS DAY DEADLINES AND %100 COMPLETION
• DATA TRACKING- MANAGING DATA EFFECTIVELY UTILIZING THE INTELLIGENCE TOOLS IN QUICKBASE, EXCEL, IRESEARCH AND DBDATA1
• SALESFORCE- MANAGING DATA TRACKING TO PROVIDE AND IMPROVE PRODUCTIVITY AND CUSTOMER INTERACTION
05/2015 – 09/2016
CUSTOMER SERVICE REPRESENATIVE, DUN & BRADSTREET
Assist and resolve customer focused technical issues, tracking lifecycle of case tickets with our CRM systems that involved our products, features and users
• DATA TRACKING- MANAGING DATA EFFECTIVELY UTILIZING THE INTELLIGENCE TOOLS IN QUICKBASE, EXCEL, IRESEARCH AND DBDATA1
• ASSISTING CUSTOMERS WITH BUSINESS CREDIT PORTFOLIOS
• SALESFORCE- MANAGING DATA TRACKING TO PROVIDE AND IMPROVE PRODUCTIVITY AND CUSTOMER INTERACTION
10/2016-03/2017
ONBOARDING ADVISOR, DUN& BRADSTREET
Onboarding customers to familiarize themselves to utilize the product system for self- managed products.
CLIENT ONBOARDING- Onboarding customers to familiarize themselves to utilize the product system for self- managed products.
• SALESFORCE- MANAGING DATA TRACKING TO PROVIDE AND IMPROVE PRODUCTIVITY AND CUSTOMER INTERACTION
• DATA TRACKING- MANAGING DATA EFFECTIVELY UTILIZING THE INTELLIGENCE TOOLS IN QUICKBASE, EXCEL, IRESEARCH AND DBDATA1
EDUCATION
DENTAL ASSISTANT, PIMA MEDICAL INSTITUTE
CERTIFIED DENTAL ASSISTANT 3.9 GPA
HIGH SCHOOL DIPLOMA, CHOLLA HIGH MAGNET SCHOOL
3.7 GPA
SKILLS
• PROCESS FULFILLMENT
• PORTFOLIO MANAGEMENT
• CUSTOMER RELATIONS & SATISFACTION
• BUSINESS PROCESS IMPROVEMENT
• IRESEARCH
• SALESFORCE
• MANAGED DATA EFFECTIVELY WITH THE
INTELLEGENCE TOOLS SALESFORCE,
QUICKBASE, IRESEARCH, DBDATA1
• ASSISTED OVER 200 CUSTOMER
PORTFOLIOS
3
• STRONG ANALYTICAL INSIGHT AND ABILITY TO
MAKE DECISIONS
• PC KNOWLEDGE OF MICROSOFT WORD AND
OFFICE
• ABILITY TO COMPLETE TASKS, PROACTIVE IN
NATURE
• ABILITY TO WORK INDEPENDENTLY WITH
MINIMAL DIRECTION WHEN NECESSARY
• FOCUS ON DELEGATING TASKS
• %100 COMPLETION OF MANAGED CREDIT
PORTFOLIOS
• MOTIVATED ACHIEVER DEDICATED TO
COMPANY VISION AND CORPORATE GOALS
• EXTENSIVE PLANNING A
• OUTSTANDING PROBLEM-SOLVING SKILLS
• OVER 10 YEARS IN CUSTOMER SERVICE
• ABILITY TO TEACH AND MENTOR
• TIME MANAGEMENT
• TEAM PLAYER
• EXCELLENCE IN PRIORITIZATION
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