Data Entry Customer Service

JACQUELINE MCINTOSH

954-***-**** ***********@*****.***

Summary of Qualifications

Substance Abuse Therapist/Group Facilitator with experience in Substance abuse treatment, and dual diagnosis. Working knowledge of the Twelve Steps Program of Alcoholics Anonymous. Comfortable working in an environment with multicultural and socio-economic issues.

Highlights

•18 + years of experience working with customers

•Clinical evaluation

•Treatment planning

•Client education

•Therapy process

•Group Counseling

•Excellent communication and interpersonal skills

•Multi-task oriented, highly efficient, dependable, reliable, and possesses excellent problem solving skills

EDUCATION

State of Florida Department of Health

Registered Mental Health Counselor Intern

Walden University, Minneapolis, MN

Master of Science (MS) Degree in Mental Health Counseling- February 2014

University of Phoenix, AZ

Bachelor of Science (BS) Information Technology- June 2004

CERTIFICATION

Home Health Aide- April 2008

Behavior Analysis Assistant- October 2010

CPR certified

COMPUTER SKILLS

KIPU, MS Word, General office equipment, Excel, PowerPoint, Access

EXPERIENCE

Therapist/Substance Abuse and Mental Health Group Facilitator

FHE, Deerfield Beach, FL - November 2020 to Present

•Provided individual, group therapy to people in recovery from substance abuse and who have co-occurring disorder

•Coordinate the process of transitioning clients from detoxification/residential to outpatient treatment

•Implemented and monitored individual and group structured goal plans

•Observe and document client behavior on a daily basis and weekly basis and communicate observations to managing supervisor

Therapist/Substance Abuse Group Facilitator

American Addiction Center, Fort Lauderdale, FL – August 2017 to September 2020

•Provided individual, group therapy to people in recovery from substance abuse and who have co-occurring disorder

•Coordinate the process of transitioning clients from detoxification/residential to outpatient treatment

•Implemented and monitored individual and group structured goal plans

•Observe and document client behavior on a daily basis and weekly basis and communicate observations to managing supervisor

In Home Therapist

Camelot Community Care, Fort Lauderdale, FL- March 2016 to November 2017

•Provided individual and family counseling in home, in office, and school setting

•Complete relevant forms as necessary (CFARS, Outcome, Productivity sheets, data sheets within required timelines.

•Consult with primary care provider, teacher, school counselor, and other mental health professional as required

•Provided counseling sessions for foster parent/caregiver

Senior Community Health Behavior Practioner

Our Children Our Future, Hollywood, FL – January 2015 to February 2016

•Provided individual and family counseling in home, in office, and school setting

•Complete relevant forms as necessary (CFARS, Outcome, Productivity sheets, data sheets within required timelines.

•Consult with primary care provider, teacher, school counselor, and other mental health professional as required

•Provided counseling sessions for foster parent/caregiver

•Complete performance and outcome measures as required within time frame

Primary Therapist

Key Behavior Essentials- Miami, FL - July 2014 to January 2015

•Provided outpatient Mental Health Services to children and adults

•Conduct bio-psychosocial assessments and integrated diagnostic summaries and formulate treatment plans for individuals, family, and group

•Develop and coordinate discharge plans based on treatment, indicating all relevant aftercare needs and plans

•Advocate for clients when necessary

Mental Health Therapist Intern

Recovery First, Inc. Hollywood, FL - February 2013 to February 2014

•Conduct individual counseling, group sessions, family sessions, and aftercare

•Conduct bio-psychosocial assessments and integrated diagnostic summaries and formulate treatment plans

•Document individual, group, and family session notes

•Advocate for client when necessary

OMG National, Plantation, FL

Customer Service/Inside Sales - May 2013 to July 2014

•Assist with script writing and editing

•Upsell of company products

•Fulfill and process production request, and data entry

•Provide impeccable customer service

•Maintain 100% customer satisfaction

Telephonetics, /Inc. Miramar, FL

Inside Sales/Customer Service – August 1995 to September 2012

•Sold message on hold to companies nationwide, help them to increase their bottom line with an effective marketing tool

•Increase customer satisfaction by 15%, aggressively working to resolve customer issues

•Chosen to service multinational accounts with more than 2000 locations worldwide

•Provided superior customer service to new and existing customers

VOLUNTEER EXPERIENCE

•Hillcrest Nursing Home- February 2005

Jewish Federation of Broward – February 2017

PROFESSIONAL ORGANIZATION

American Counseling Association –February 2013 to present

CHI SIGMA IOTA- Counseling Academic and Professional Honor Society International -2012 to present

Contact this candidate