Assistant Operations Customer Service
Resume:
CATERINA
AMSDEN
C
A Springfield, Massachusetts 01103,
*********@*****.***
PROFESSIONAL SUMMARY
Motivated leader skilled in operations oversight and team development. Handles diverse business issues by liaising between senior managers, department leaders and front-line employees. Excellent command of scheduling, logistics and resource coordination.
Efficient multitasker and knowledgeable Assistant Operations Manager with team-oriented mentality and customer service management expertise. Transition smoothly between all facets of operations management, handling important work and filling in for other managers. Forward-thinking in approaching current and expected business demands. Proficient in Word and Excel
Willing to take on any task to support team and help business succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
SKILLS
• Critical thinking • Basic math abilities • Multitasking
• Good communication • Team building • Logistics planning
• Operations management • Performance tracking • Customer engagement EXPERIENCE
Assistant Operations Manager May 2006 - March 2023 Mardi Gras Entertainment Springfield, Massachusetts, United States
• Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends.
• Prepared employees for operational changes with informative team meetings and clear directives. Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.
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Cultivated customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems.
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• Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
• Supervised administrative activities directly related to making products or providing services.
• Conducted periodic performance reviews to assess employee performance.
• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
• Boosted sales through successful advertising campaigns. Supervisor March 2006 - March 2019
Doctor Clean Springfield, Massachusetts, United States
• Improved team performance by offering direction and hands-on support.
• Verified employee performance, checking each job and retraining or disciplining to correct problems.
• Tracked employee performance to determine areas of strength and improvement.
• Monitored numerous employee activities and assigned tasks to cover demand. EDUCATION
Diploma
West Springfield High, West Springfield, Massachusetts, United States
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